Exclusive Networks – About the Company

Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end‑customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization. Our best‑in‑class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com. At Exclusive Networks, we are passionate about making a difference, delivering the best to our clients, creating a prosperous trusted digital world, and helping our people realize their potential.

Duties and Responsibilities

• Provide timely support to SAP S/4HANA Public Cloud users, including issue logging, triaging, tracking, and resolution.
• Log, categorize, and manage incidents and service requests using a ticketing tool.
• Perform basic troubleshooting, including user access, role mapping, and Fiori navigation issues.
• Assist in SD/MM module configuration, process optimization, and Fit‑to‑Standard workshops.
• Coordinate with SAP for hotfixes or patches and validate compatibility of new releases or upgrades.
• Address security vulnerabilities or audit findings & implement advanced role and authorization controls.
• Perform root cause analysis and elevate to SAP Product Support when necessary.
• Assist in minor configuration changes or enhancement requests.
• Prepare and deliver user training sessions; develop training materials and quick guides.
• Participate in testing and data validation during deployments.
• Collaborate with cross‑functional teams and elevate complex issues when needed.
• Monitor system health and user activity using SAP Cloud ALM or similar tools.
• Assist in Fit‑to‑Standard workshops and maintain process documentation.
• Maintain support documentation and contribute to the knowledge base.

Qualifications and Experience

• Educational background in Information Technology, Computer Science, Business, or a related field.
• 3‑5 years of SAP support experience with hands‑on experience in SAP SD/MM modules in SAP S/4HANA Public Cloud.
• Preferred certifications in a similar domain are a plus.
• Familiarity with SAP Fiori apps and core modules (e.g., Finance, Procurement, Sales).
• Experience using a ticketing tool such as ServiceNow, JIRA, etc. in a structured support environment.
• Exposure to SAP BTP, extensibility options, or custom development is a plus.
• Experience with SAP Enable Now is a plus.
• Experience with multi‑country rollouts or global support models.
• Strong communication and presentation skills, with the ability to train and guide users.

Why Work for Us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our mission is to drive the transition to a totally trusted digital world for all people and organizations. We are proud to be an Equal Opportunity Employer. We are committed to recruiting and hiring individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information. We care about your data; please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Computer and Network Security and IT Services and IT Consulting