Overview

SAP HR Specialist | Managed Services Operations – PwC Polska. The Application Evolution Services team monitors the operation of applications in real time, improves existing products, and introduces new functionalities to align with our clients’ growth. We repair, document, and sometimes train client employees, deploying innovative Customer Experience solutions for our clients.

Role Description

We are looking for: SAP HR Specialist

Responsibilities

• Provide support to address and resolve tickets within the SAP SuccessFactors EC, ensuring timely and effective solutions.
• Conduct detailed problem analysis to diagnose issues, understand root causes, and configure SAP systems to develop effective solutions.
• Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues and smooth workflow.
• Foster strong relationships with clients by addressing support topics promptly and effectively, ensuring customer satisfaction and trust.
• Regularly analyze and report on ticket trends to identify recurring issues and potential improvements.
• Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements, ensuring alignment with business goals.
• Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing across teams.
• Monitor integrations between third-party systems and SAP SuccessFactors EC to ensure smooth data flow and address discrepancies quickly.

Required Skills and Qualifications

• Bachelors degree in information technology, Business Administration, or related field.
• General knowledge of integration processes of third-party systems with the SAP HR module.
• General knowledge of SAP SuccessFactors Employee Central (EC) platform, including its functionality and capabilities.
• Basic knowledge of Zalaris People Hub as a plus.
• Ability to monitor and manage interfaces between SAP SuccessFactors EC and third-party systems, ensuring data integrity and flow across various integrations (e.g., Employee data, Organizational data, Cost Center, Absences and Wage Types, GL File transfer, Travel and Expenses, SEPA XML files).
• Strong analytical skills to diagnose issues and develop effective solutions for complex problems.
• Ability to maintain and enhance customer relationships through effective communication and support.
• Familiarity with ticket management systems and basic understanding of ITIL principles and the managed service process.
• Excellent communication skills in English (spoken and written); knowledge of German is an advantage.
• SAP certifications in relevant modules (preferred).
• Ability to work independently and manage multiple priorities.

What you gain

• Work flexibility – hybrid model, flexible start of the day, sabbatical leave.
• Development and upskilling – onboarding support, mentoring, training sessions, workshops.
• Comprehensive medical and wellbeing program, including medical care, coaching, mindfulness, psychological support, webinars, and legal/financial counseling.
• Customizable benefits package (lunch pass, insurance, concierge, pet care, massages) and access to discounts on IT equipment and vehicles.
• 3 paid hours for volunteering per month.
• Additional paid Birthday Day off.
• Referral opportunities to colleagues.

Recruitment process

• CV verification
• Screening phone call
• Interview I
• Interview II
• Offer

How to apply

If you are interested in this position, please send us your CV in English. For additional questions, contact pl_mso_career@pwc.com. Please note that we do not collect resumes in our inbox.

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