Overview
The Application Evolution Services team is a part of PwC Poland. We monitor the operation of applications in real time, improve existing products, and introduce new functionalities to align with client growth. We repair, document, and share knowledge across teams, while delivering innovative Customer Experience solutions for our clients.
Role: SAP HR Specialist
Responsibilities
- Provide support to address and resolve tickets within the SAP SuccessFactors Employee Central (EC), ensuring timely and effective solutions.
- Conduct detailed problem analysis to diagnose issues, understand root causes, and configure SAP systems to develop effective solutions.
- Collaborate with 1st-level support and other IT teams to ensure timely resolution of issues and smooth workflow.
- Foster strong relationships with clients by addressing support topics promptly and effectively, ensuring customer satisfaction and trust.
- Regularly analyze and report on ticket trends to identify recurring issues and potential improvements.
- Lead and execute minor projects and system changes tailored to meet specific customer needs, aligned with business goals.
- Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing across teams.
- Monitor integrations between third-party systems and SAP SuccessFactors EC to ensure smooth data flow and address discrepancies quickly.
Required Skills
- Bachelors degree in information technology, Business Administration, or related field.
- General knowledge of integration processes of third-party systems with the SAP HR module.
- General knowledge of SAP SuccessFactors Employee Central (EC) platform, including its functionality and capabilities.
- Basic knowledge of Zalaris People Hub as a plus for understanding its integration within HR processes.
- Ability to monitor and manage interfaces between SAP SuccessFactors EC and third-party systems, ensuring data integrity across integrations (e.g., Employee data, Organizational data, Cost Center, Absences, Wage Types, GL file transfers, T&E, SEPA XML files).
- Strong analytical skills to diagnose issues and develop effective solutions.
- Ability to maintain and enhance customer relationships through effective communication and support.
- Familiarity with ticket management systems and basic project management principles.
- Excellent communication skills, both verbal and written, and willingness to stay updated with SAP developments.
- Ability to work independently and manage multiple priorities.
- SAP certifications in relevant modules are preferred.
- Understanding of ITIL principles and the managed service process.
- Very good command of English, both spoken and written; knowledge of German is a plus.
By joining us you gain
- Work flexibility – hybrid working model, flexible start of the day, workation, sabbatical leave.
- Development and upskilling – onboarding support, mentoring, training sessions, and workshops (including native-language support).
- Wide medical and wellbeing program – medical care package (including dental care), coaching, mindfulness, psychological support, and related webinars/workshops.
- Option to tailor your benefits package (e.g., lunch pass, insurance, veterinary care) and access to discounts on IT equipment and car purchases.
- 3 paid hours for volunteering per month.
- Additional paid Birthday Day off.
Recruitment process
- CV verification
- Screening phone call
- Interview I
- Interview II
- Offer
If you are interested in this position, please send your CV in English. If you have additional questions, please contact pl_mso_career@pwc.com. Please note that resumes should not be sent to this inbox. Your personal data will be processed for recruitment purposes by PwC Business Services sp. z o.o. sp.k. or another PwC entity running a recruitment process. Full information about processing your personal data is available in the Privacy Policy.
Seniority level
Employment type
Job function
- Information Technology
- Industries: Business Consulting and Services
Referrals increase your chances of interviewing at PwC Polska. Get notified about new SAP Human Resources Specialist jobs in Poznań, Wielkopolskie, Poland.
