Overview

SAP HR Specialist | Managed Services Operations at PwC Polska. The Application Evolution Services team works on monitoring the operation of applications, real-time response, improving products, and teaching clients- employees. We deploy innovative Customer Experience solutions for our clients.

Responsibilities

• Provide support to address and resolve tickets within the SAP SuccessFactors EC, ensuring timely and effective solutions.
• Conduct detailed problem analysis to diagnose issues thoroughly, understand root causes, and configure SAP systems to develop effective solutions.
• Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues and smooth workflow.
• Foster strong relationships with clients by addressing support topics promptly and effectively, ensuring customer satisfaction and trust.
• Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements.
• Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements, ensuring alignment with business goals.
• Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing across teams.
• Monitor integrations between third-party systems and SAP SF EC to ensure smooth data flow and address any discrepancies quickly.

Required Skills / Qualifications

• Bachelors degree in information technology, Business Administration, or related field.
• General knowledge of the integration processes of 3rd party systems with the SAP HR module.
• General knowledge of SAP SuccessFactors Employee Central (EC) platform, including its functionality and capabilities.
• Basic knowledge of Zalaris People Hub as a plus.
• Ability to monitor and manage interfaces between SAP SuccessFactors EC and third-party systems, with a focus on data integrity and flow across various integrations such as: Employee data transfer, Organizational data, Cost Center, Absences and Wage Types, General Ledger (GL) File transfer to SAP, Travel and Expenses, SEPA XML files for payments processing.
• Strong analytical skills to diagnose issues and develop effective solutions.
• Ability to maintain and enhance customer relationships through effective communication and support.
• Familiarity with ticket management systems to track and manage support requests efficiently.
• Understanding of project management principles to manage small-scale projects and changes.
• Excellent communication skills in English; German is a plus.
• Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies.
• Ability to work independently and manage multiple priorities.
• SAP certifications in relevant modules (preferred).
• Understanding of ITIL principles and the managed service process.

Benefits

• Work flexibility - hybrid model, flexible start, workation, sabbatical leave.
• Development and upskilling - onboarding support, mentoring, training sessions, workshops, and conversations with native speakers.
• Wide medical and wellbeing program - medical care, coaching, mindfulness, psychological support, webinars, and legal counseling.
• Option to customize benefits package (lunch pass, insurance, concierge, pet care, massages) and access to a cafeteria with vouchers and discounts.
• 3 paid hours for volunteering per month.
• Additional paid Birthday Day off.

Recruitment process

• CV verification
• Screening phone call
• Interview I
• Interview II
• Offer

If you are interested in this position, please send your CV in English. For questions, contact pl_mso_career@pwc.com. Please note that resumes should not be sent to the inbox. Your personal data will be processed for recruitment purposes by PwC Business Services sp. z o.o. sp.k. or another PwC entity running a recruitment process. Full information about data processing is available in the Privacy Policy.