Informacje o stanowisku

Opis stanowiska pracy

SAP FI/CO Support Specialist
Gdansk
NR REF.: 1192409

Hays IT Contracting is a cooperation based on B2B rules. We connect IT specialists with the most interesting, technological projects on the market. Join the group of 500 satisfied Contractors working for Hays’ clients!
For our Client we are currently looking for Candidates with 4+ years experience for the position of:SAP FI/CO Support Specialist 

Location: GdańskType of contract: contract (B2B by Hays Poland)Cooperation: long-term cooperation (first contract for 12 months)Rate: do 150-230 PLN/h net + VATStart date: ASAP, max. within 1 monthRemote work: Gdańsk Hybrid - remote (to discuss)
As a SAP FI/CO Support Specialist, you will be responsible for conducting root cause analysis and resolving technical issues related to SAP S/4HANA and SAP FICO module as well as supporting our Clients in their day to day operations.
Your future role:

• Analyze and resolve complex technical issues in SAP S/4HANA (Public Cloud will be an advantage) related to SAP FICO modules and customer-specific solutions,
• Provide 2nd and 3rd Line Support to address and resolve tickets related to SAP FICO modules and customer-specific solutions,
• Conduct Detailed Problem Analysis to diagnose issues thoroughly to understand root causes and configure SAP systems to develop effective solutions,
• Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues,
• Foster strong relationships with clients by addressing support topics promptly and effectively,
• Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements,
• Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements,
• Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing.

• In-depth understanding of Financial Accounting (FI) and Controlling (CO) modules within SAP,
• Very good understanding of SAP S/4HANA Cloud 2SL landscape, including Central Business Configuration, IAS,
  SAP Cloud ALM,
• General knowledge of the integration processes of 3rd party systems with the SAP FI module,
• Strong analytical skills to diagnose issues and develop effective solutions for complex problems,
• Ability to maintain and enhance customer relationships through effective communication and support,
• Familiarity with ticket management systems to track and manage support requests efficiently,
• Understanding of project management principles to successfully manage small-scale projects and changes,
• Excellent communication skills to interact with team members and clients, both verbally and in writing,
• Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies,
• Ability to work independently and manage multiple priorities,
• Understanding of ITIL principles and the overall managed service process,
• Very good command of English, both spoken and written.

• Bachelor39s degree in Information Technology, Business Administration, or related field,
• SAP certifications in relevant modules (preferred),
• Basic knowledge of SD module,
• Knowledge of German.

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