SAP Cluster Lead with German

Miejsce pracy: Warszawa

Twój zakres obowiązków

Managing a Team of around 10 people, plan and coordinate the work in 2 subclusters
First point of contact (SPOC) for the end customer and SDMs regarding all cluster topics
Participation in project meetings (internal and with the customer)
Providing support for complex queries and critical requests
First instance in the event of escalations
Ensuring ticket quality and meeting the SLAs
Responsibility for knowledge management
Participation in complex problem and error analyses
Ensuring complete and up-to-date documentation

FICO knowledge
Experience of SAP FICO module Implementations or support/maintenance
Team/service management experience
Fluent German enabling communication and cooperation with the Client (including work with project documentation)
End to end business process know-how
Ability of analytical thinking, ability of knowledge extending and cooperating with the team
High degree of initiative and flexibility
High customer orientation and quality awareness
Excellent verbal and written communication skills
Willing to develop skills, engagement, determination in problem solving

SAP S4HANA certification
Understanding of debugging
Practical know-how of technical transactions (example SM37, SM12, SM13, SXMB_MONI, ST22)
ITIL knowledge (proficiency in IT service management, working with ITIL process managers)

Long-term cooperation with the client implementing projects for the largest players in the banking, insurance, telco and more sectors
Possibility to work in flexible hours (start between 7:00 and 12:00)
Fast recruitment process - one meeting, decision even within 1 day
Standard benefits - preferential rates for LuxMed and Multisport packages
When you choose to work via Hays, you also get the opportunity to work for many of Hays other leading clients in the future