Service Level Management, Capacity Management (perform capacity checks and provide trend analysis as required)
Availability Management (Regular checks, availability reports and investigation of reported outages on regular basis)
Problem Management, Incident Management and Escalation (act as an escalation engineer, own the Root Cause Analysis (RCA) and the technical solution)
Perform manual and automated monitoring, maintenance with or without 3rd party tools
Troubleshooting and resolution of incidents using preferred ticketing tool of the clients Change Management (act as Change Supervisor)
Release Management (perform a proper handover into production of new applications/services)
Configuration Management
DB configuration and patching, backup and disaster recovery management
Provide technical support and leadership in a complex SAP environment
Work with other domains to establish implementation of plans for SAP changes, projects, implementations, backup and recovery
Lead and participate in SAP projects and complex changes, such as new implementations, transitions, migrations, upgrades, conversions etc.
Manage/consult on the architecture and design of HW and SW within the clients environment
Develop, implement and ensure compliance of technology standards and solutions
requirements-expected :
Post-secondary education in Information Systems, Computer Engineering, Electrical Engineering or related field of studies
Experience and knowledge of SAP R/3 basis administration including system installations, upgrades, system migrations, back-up/recovery, performance tuning, system monitoring
Thorough understanding of system operating environments and database management including UNIX, Linux, AIX, Windows, TCP/IP and ORACLE, SAP HANA
Good understanding and knowledge of one or several of the following SAP products: R/3, BW/BO, SCM, APO, CRM, SRM, PI/XI, PO, MDM, Enterprise Portal, Solution Manager, HANA
Excellent analytical and problem solving skills, proactivity to identify potential problems in Customers SAP environment
Strong consulting skills
Excellent communication skills
Experience with formulating overall strategies and operational solution would be an advantage
Deep understanding of business environment and IT processes (ITIL)
Leadership qualities: integrity, attention to detail, service oriented, goal oriented
Fluent in English and German
offered :
Remote work
Flexible type of employment (COW OR B2B)
Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
International, diverse, and inclusive working environment – get experience in global projects for worldwide leaders and enjoy multinational teams
Referral Program – enjoy cooperation with your colleagues and get the bonus!
5/10 years NATEK club – we offer long term cooperation and celebrate each fifth year cooperation anniversary with gifts
NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
Education – benefit from our know how, learning courses and certificates and IT events – be part of community of leaders of the industry and take part as a speaker or a visitor
Relocation Bonus – reimbursement for moving expenses for out-of-town candidates
Bonuses for Personal Events – we congratulate you important events of your life: giving birth to children, university graduation, etc.
Benefit Plus (Cafeteria) – use our e-shop with corporate benefits like travel, theater tickets, books etc.
Additional Medical health care – on top of standard health insurance
Multisport Club Card
Technical and Personal training – we are investing in your skills growthLanguage courses
1 paid day off for volunteering – we are supportive in all charity ideas
Meal contribution/ food vouchers
Recreation bonus – enjoy traveling around Slovakia and get reimbursement of travel costs
