Analyze and resolve complex technical issues in SAP Analytics Cloud and SAP Datasphere.
Provide 2nd and 3rd Line Support to address and resolve tickets related to SAP Datasphere and SAP SAC module and customer-specific solutions.
Conduct Detailed Problem Analysis to diagnose issues thoroughly to understand root causes and configure SAP systems to develop effective solutions.
Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues.
Foster strong relationships with clients by addressing support topics promptly and effectively.
Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements.
Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements.
Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing.
requirements-expected :
Bachelors degree in Information Technology, Business Administration, or related field.
In-depth understanding of SAP Analytics Cloud, SAP Datasphere, data replication between S/4HANA, SFSF, SAC and DSP,
Strong analytical skills to diagnose issues and develop effective solutions for complex problems.
Ability to maintain and enhance customer relationships through effective communication and support.
Familiarity with ticket management systems to track and manage support requests efficiently.
Understanding of project management principles to successfully manage small-scale projects and changes.
Excellent communication skills to interact with team members and clients, both verbally and in writing.
Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies.
Ability to work independently and manage multiple priorities.
SAP certifications in relevant modules (preferred).
Understanding of ITIL principles and the overall managed service process
Very good command of English, both spoken and written. Knowledge of German will be an additional advantage.
offered :
Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,
Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops and conversations with native speaker,
Wide medical and wellbeing program - medical care package (incl. dental care, freedom of treatment, physiotherapy), coaching, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling,
Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,
3 paid hours for volunteering per month,
Additional paid Birthday Day off,
And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
life insurance
employee referral program
Employee Assistance Program
birthday day off
additional benefits e.g. medical pet care, lunch pass
