.
SAP 2nd-Level Support Specialist
  • Poznań
SAP 2nd-Level Support Specialist
Poznań, Poznań, Greater Poland Voivodeship, Polska
PwC
29. 12. 2024
Informacje o stanowisku

technologies-expected :


  • SAP
  • SAP HANA

responsibilities :


  • Analyze and resolve complex technical issues in SAP S/4HANA (public cloud will be an advantage) for one or more listed areas: SAP FICO, SAP BTP, SAP CPI, SAC, and/ or SAP SuccessFactors,
  • Perform root cause analysis to identify and address recurring problems,
  • Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues,
  • Document solutions and workarounds for future reference and knowledge sharing,
  • Monitor system performance and propose enhancements to optimize functionality,
  • Participate in system upgrades and testing to ensure smooth transitions,
  • Provide technical guidance and support to end-users and internal teams,
  • Stay updated with the latest developments in SAP technologies and solutions,
  • Ensure all solutions are compatible with the latest SAP S/4HANA releases and updates.

requirements-expected :


  • Experience in SAP S/4HANA in at least 2 areas: SAP FICO, SAP BTP, SAP CPI, SAC, and/or SAP SuccessFactors.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work independently and manage multiple priorities.
  • SAP certifications in relevant modules (preferred).
  • Understanding of ITIL principles and the overall managed service process
  • Very good command of English, both spoken and written. Knowledge of German will be an additional advantage.
  • Bachelors degree in Information Technology, Business Administration, or related field.

offered :


  • Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,
  • Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshop and conversations with native speaker,
  • Wide medical and wellbeing program - medical care package (incl. dental care, freedom of treatment, physiotherapy), coaching, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling,
  • Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,
  • 3 paid hours for volunteering per month,
  • Additional paid Birthday Day off,
  • And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.

benefits :


  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of professional training & courses
  • life insurance
  • employee referral program
  • Employee Assistance Program
  • birthday day off
  • additional benefits e.g. medical pet care, lunch pass
  • flexible working time possible

  • Praca Poznań
  • Poznań - Oferty pracy w okolicznych lokalizacjach


    76 335
    12 947