Informacje o stanowisku

We are seeking an experienced Salesforce Technical Manager to lead our technical support team and Salesforce development team. The ideal candidate will be a Salesforce Certified Architect with expertise in Salesforce CRM, Field Service, and Revenue Cloud (RCA) or Configure, Price, Quote (CPQ). This role requires a strategic thinker with strong leadership skills who can drive technical excellence while aligning Salesforce solutions with business objectives.

What we expect

Essential Qualifications, Training and Experience:

• Salesforce Certified Architect (Application, Technical, or System Architect) required.
• Proven experience in managing Salesforce technical teams, including developers and support staff.
• Strong expertise in Salesforce CRM, Field Service, and RCA or CPQ.
• In-depth knowledge of Salesforce development (Apex, Visualforce, Lightning Web Components) and integration (APIs, MuleSoft, etc.).
• Experience with Agile methodologies and DevOps practices.
• Excellent communication, problem-solving, and project management skills.
• Ability to translate business requirements into technical solutions and drive execution.

Desirable Qualifications, Training and Experience:

• Experience with DevOps tools and Jira
• Familiarity with AI and automation tools within Salesforce.
• Prior experience in a customer service or field service environment.

Competencies:

• Structured
• Customer Focus
• Results Oriented
• Decision Making
• Problem Solving

Personal Attributes required:

• Strong communication skills
• Understands the need for and consistently practices effective teamwork with others.
• Ability to interact with IT & business personnel on all levels
• Ability to maintain a detail oriented approach while multitasking in a fast paced environment.
• Ability to work under and deliver to continual deadline constraints
• Ability to work on own initiative and assume responsibility where appropriate
• Keen attention to detail

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• A wide range of responsibilities, ensuring the work is dynamic and not monotonous.
• Stable employment in a dynamically developing company.
• The opportunity to join a company committed to creating a better living environment. Our products support the decarbonization of the building industry and help reduce CO2 emissions from building operations. Did you know that building and construction account for 39% of energy-related carbon dioxide (CO2) emissions globally? We are working to reduce this carbon footprint through our Kingspan Planet Passionate Program.
• Flexible working hours and a hybrid work model.
• A competitive salary package, including benefits such as a sports card, medical care, and life insurance.
• Wellbeing is not just a buzzword for us. You’ll learn more about our commitment to employee wellbeing during your recruitment process.

Your tasks

• Team Leadership & Management: Lead and mentor a team of Salesforce developers and technical support engineers, ensuring high performance and continuous professional growth.
• Salesforce Architecture & Strategy: Design, implement, and maintain scalable Salesforce solutions while ensuring best practices, security, and compliance.
• Technical Support Oversight: Manage and optimize the Salesforce technical support team to resolve issues efficiently and improve system reliability.
• Project Execution & Delivery: Oversee the development lifecycle, from requirements gathering and design to testing and deployment.
• Stakeholder Collaboration: Work closely with business leaders, product owners, and cross- functional teams to ensure Salesforce solutions align with business needs.
• Continuous Improvement: Stay up to date with Salesforce advancements and drive innovation within the organization by recommending and implementing new features and enhancements.
• Governance & Compliance: Establish governance processes to ensure system stability, data integrity, and adherence to Salesforce best practices.
• Integration & Customization: Guide the development and integration of Salesforce with other enterprise systems, ensuring seamless workflows and data consistency

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