You will play a key role in the final user testing of Salesforce solutions delivered in FOSS, testing improvements and bug fixes between roll-outs, and work closely with the project team while planning next roll-outs
Together with the project team, Project Manager and Business Process Owners, you will be responsible not only for creating test cases and user documentation, but primarily: building the future service system provided to Service Back Office and Field Service Engineers in all Global Sales & Service Subsidiaries (1st line)
You will become a Salesforce Service Expert, Business Process Specialist, and supporter for 1st line Service colleagues supporting their daily work in Salesforce
You will take ownership on all Service Salesforce processes and be responsible for recognizing opportunities to improve the system solutions and service performance
In close cooperation with the IT Salesforce Team and Business Process Owners in Sales and administration, you will coordinate delivery of service requirements and enhancements within the system and service model
requirements-expected :
Highly skilled Salesforce user
Experience working for a global company with many stakeholders
Experience in managing service requirements from business / customer point of view
Strong customer orientation and an ability to demonstrate understanding of commercial business processes
IT savviness and the ability to recognize and communicate business requirements to IT
Excellent verbal and written communication skills to effectively communicate with teams spread across globe and within multiple functions
Excellent English language skills. Polish is an advantage, but not a must
Strong team player skills, flexibility in troubleshooting and solution finding
Ability to travel occasionally
offered :
Work-life balance with Danish style of work based on trust and teamwork
Additional benefits such as Kafeteria MyBenefit, private health care in Allianz, private insurance in PZU
Employment contract
Flexible hours
Company lunch on Thursdays
Co-financing of holiday
Company integrations
Employee Assistance Program
Budget for trainings and certifications
We are working from office from Monday to Thursday – Fridays are remote
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
