Step into an exciting opportunity at ZF as a Salesforce Service Cloud Product Owner! Embrace the challenge of steering the design and delivery of innovative product solutions. Youll collaborate with diverse business stakeholders and users to foresee and fulfill their needs. Align with fellow product owners and architects to shape the product vision and roadmap, transforming business requirements into detailed user stories and feature requests. Your role will involve managing and prioritizing the product backlog, setting ambitious sprint goals, and orchestrating agile rituals. Additionally, youll spearhead the transformation of our Customer Competence Center to elevate service metrics. If youre driven by impact and excellence, we invite you to join our forward-thinking team at ZF and make a difference!
Ready to take the next step in your career? Apply now and be part of our journey!
responsibilities :
Full responsibility for the design and delivery of product solutions
Work with business stakeholders and users to understand and anticipate needs, and provide updates
Coordinate with other product owners, architects and developers, and define the product vision and roadmap
Translate business requirements into product requirements and user stories, ensuring they are refined and correctly assigned
Manage and prioritize the product backlog, set sprint goals, and plan stories/features for sprints/releases
Organize and manage agile rituals
Ensure documentation is up-to-date and provide input for end-user training materials
Establish and improve product governance and compliance, and drive Customer Competence Center transformation to enhance service metrics
requirements-expected :
Completed Degree, preferably in Business Administration or Information Technology
At least 5 years of experience as Product Owner/Project Manager
Proven experience with Salesforce, especially Service Cloud (Salesforce certifications are an asset)
Proven experience in Agile methodologies like Scrum, and Customer Service Management
Fluency and effective communication in English
Strong ability to involve and motivate people from different areas of the organization, outstanding communication skills, very good ability to think abstractly and analytically
Experience in global stakeholder management
Entrepreneurial, driven self-starter focused on identifying opportunities and building necessary bridges to make it happen
offered :
Contract of employment, hybrid work mode and flexible work hours
Work in a dynamic and international environment with global stakeholders involved
Encouraging and collaborative atmosphere connected with the training and support from experienced managers and colleagues who will make sure that you feel comfortable while performing newly entrusted tasks
Possibility of participation in private medical care and life insurance as also as Cafeteria system/Sport Card
