Informacje o stanowisku

• 100% remote
• B2B contract

About Our Client

Our client is a leading global provider of IT infrastructure services.

Job Description

• Provide 2nd and 3rd level support for Salesforce-related issues within the clients organization, ensuring timely resolution of incidents.
• Manage and optimize Salesforce configurations in line with business requirements and evolving needs.
• Handle incident management, troubleshooting, and root cause analysis to minimize business disruption.
• Collaborate with technical teams to implement updates, patches, and enhancements to the Salesforce platform.
• Maintain detailed documentation of Salesforce configurations, processes, and issue resolutions.
• Ensure compliance with agreed-upon service level agreements (SLAs) and key performance indicators (KPIs).
• Proactively identify areas for system improvements and drive their implementation.
• Act as the primary point of contact for the clients Salesforce-related queries, providing guidance and recommendations.

The Successful Applicant

• 5+ years of experience in Salesforce support and development, preferably in an AMS environment.
• Proven expertise in Salesforce configuration and customization .
• Strong incident management experience, with the ability to prioritize and resolve complex technical issues.
• In-depth understanding of Salesforce features, capabilities, and limitations.
• Experience working with business users and technical teams to translate business needs into Salesforce solutions.
• Excellent communication skills, both written and verbal, in English (Polish or German language skills are a plus).
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Advanced Administrator, or Salesforce Developer) are highly desirable.

Whats on Offer

• Opportunity to work on cutting-edge Salesforce projects with a leading client in the industrial manufacturing sector
• 100% remote
• B2B contract

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