Serve as the Aon Connect guide for specific Enterprise clients, including data entry & tagging for the following activities:
Aon Connect training and licensing of new ECLs
Global Standard Execution
Contract Support
Growth Strategy/Campaign Support
Marketing Coordination (tier 4 level)
Support end-user case management for:
Marketing campaigns
Manage Client Planning
Enterprise client set-up
Performs day-to-day execution and task completion; provides frequent status updates, and responsible for timely completion of assigned tasks. Communicates at risk, escalated issues, and barriers to client team
Ensure data quality auditing and clean-up of Aon Connect for Enterprise clients
Serves as the main point of contact for client team questions regarding Aon Connect even when not directly responsible for the process
Responds to emails promptly and proactively; manages client team and other internal teams’ responses for timeliness/accuracy
Communicates effectively with internal partners for analysis/ resolution of complex issues or project impacts.
Expected to serve as back-up support (even if not directly aligned) for other Operation Specialists in the region
Identifies and resolves escalations or issues with strong emphasis on patterns, trends, and root cause analysis. Assists with problem solving for recurring issues
Identifies process improvements for existing processes and supports creation of new processes with emphasis on up/ down stream impacts
Supports maintenance of documentation/training; assists in the delivery of training
Actively seeks additional knowledge of department, tools and systems
Solicits and accepts coaching and feedback to enhance performance
Works well with others and consistently performs to the best of ability
requirements-expected :
1+ years research experience
Hardworking self-starter who can juggle multiple projects, follow-up and exhibit creative problem solving – ultimately delivering projects and assignments on target and on time within a fast-paced environment
Strong ability to work closely with various cross functional groups
A creative problem solver who brings innovative ideas, new perspectives, and a wealth of enthusiasm
Excellent verbal and written communication skills, organizational and relationship skills
Demonstrated responsiveness to colleague and leadership requests
Qualifications include bachelor’s degree or equivalent experience in Business or related major, excellent Microsoft Office skills (Excel, PPT, Word, etc.).
Familiarity with Customer Relationship Management Systems (CRM) and marketing automation systems (i.e. Eloqua).
