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Who Are We?
The Full Circle Insights team is made up of former Salesforce executives, marketing experts, product managers, and automation specialists who understand how valuable data is – and how frustrating it can be to get. Our powerful, Salesforce native solution empowers companies to easily create attribution models, measure sales and marketing funnels, and align company-wide. We are growing and opening a new office in Warsaw.
Our Core Values:
Be Transparent
Build Bridges
Do It Now
At Full Circle, we encourage creativity, value innovation, demand teamwork, expect accountability, and cherish results. If you’re ready to make an impact and work with people who care about your success, you’ve come to the right place.
Full Circle is looking for a Salesforce Customer Support Specialist to solve business and technology problems for existing clients. This role also helps to work directly with new customers, getting them up-and-running on Full Circle products.
In this position, interpersonal skills are just as important as technical expertise. Full Circle’s customers have adopted a data-first approach to marketing. As a support/configuration specialist you’ll help them understand what to do with that data — and why — as you guide them through onboarding, business process reviews, installation, and deployment. You will also help with troubleshooting product problems.
The role reports directly to the VP of Customer Success.
Preferred Qualifications
Who Are We?
The Full Circle Insights team is made up of former Salesforce executives, marketing experts, product managers, and automation specialists who understand how valuable data is – and how frustrating it can be to get. Our powerful, Salesforce native solution empowers companies to easily create attribution models, measure sales and marketing funnels, and align company-wide. We are growing and opening a new office in Warsaw.
Our Core Values:
Be Transparent
Build Bridges
Do It Now
At Full Circle, we encourage creativity, value innovation, demand teamwork, expect accountability, and cherish results. If you’re ready to make an impact and work with people who care about your success, you’ve come to the right place.
,[Deep and Strategic Technical Understanding - Understanding and clarification of client goals and building efficient processes to help achieve a client’s success. Will need to have an understanding of how to deploy our products quickly and efficiently and make strategic recommendations., Account Ownership: “The buck stops here” mentality. Though you will often need to engage other parts of the organization to find an internal solution, you will take full ownership of the clients., Client Engagement: Serve as the primary point of contact for clients from a long-term perspective. Build strong relationships with key stakeholders, understand their unique requirements, and proactively address concerns to foster trust and satisfaction., Requirements Analysis: Collaborate with clients to gather and analyze requirements, translating business needs into actionable project plans and technical specifications. Ensure alignment between client expectations and solution capabilities to drive value realization., Solution Configuration: Work closely with internal teams to configure our products/services according to client specifications. Provide guidance on best practices and customization options to optimize solution fit and functionality., Training and Adoption: Develop and deliver training programs to empower clients with the knowledge and skills needed to maximize the value of our solutions. Drive user adoption through effective change management strategies and ongoing support., Performance Monitoring: Establish key performance indicators (KPIs) and success metrics to track the impact of our solutions post-implementation. Continuously monitor performance and identify opportunities for improvement to enhance client value over time., Risk Management: Anticipate and mitigate potential risks and obstacles that may impact renewal success or client satisfaction. Implement contingency plans as needed to minimize disruptions and ensure project continuity., Cross-Functional Collaboration Requirements: Additionally: Training budget, Private healthcare, International projects, Small teams.