The Salesforce Consultant will be responsible for building strategies and executing tactics to drive adoption of the Kingspan Light + Air Salesforce system globally. This role will work as part of the Kingspan light + Air Salesforce team and help align the system development with the business needs. The role will require travel to the different offices and working with and training users and management. As part of the job, development of the initial system training documents will be required, as well as insuring that standards are followed throughout Kingspan Light + Air.
Essential Duties:
•Lead/assist in onboarding new businesses to the Salesforce platform.
•Provide aftercare for businesses that have joined the Salesforce platform
•Actively pursue & communicate KLA Salesforce capabilities with Projects, Opportunities, Accounts & Contacts.
•Actively communication & train Kingspan Light + Air Super-Users.
•Clearly communicate Salesforce functionality as it relates to the business processes that can be clearly understood by the business.
•Work with the Kingspan Light + Air Super-Users to help document current divisional business processes.
•Practice the approach to CRM success: Business processes and User adoption first, technology second.
•Document functional requirements and work with the Salesforce team to create the detailed system requirements.
•Strong understanding of the Salesforce platform in order to identify “trade-offs” that will keep the projects and user adoption moving forward.
•Actively involved in system User Acceptance Testing (UAT) with both the business and developers.
•Provide research & feedback to Salesforce development on system enhancement and issues.
•Collaborate with Reporting to ensure the reports align with the business requirements and the system is limiting the data input issues.
•Develop the user adoption metrics.
This is a broad role working in a fluid environment. It is a unique opportunity to help shape the KLA organisation.
Kingspan Light + Air was founded with a vision; to become the global leader in daylighting, natural ventilation and smoke management solutions for the roof and façade non-residential sector. Formed in 2016, Kingspan Light + Air is a division of Kingspan Group, formed of market leading daylighting, smoke safety and ventilation companies located throughout the globe. Our goal is to support you through maximizing the benefits of natural light, bringing fresh air into your building and/or designing and installing effective smoke management systems. Whatever your requirement may be, we have the solution for you.