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Salesforce Consultant
  • Katowice
Salesforce Consultant
Katowice, Katowice, Silesian Voivodeship, Polska
Vaillant Group Business Services Poland
13. 11. 2025
Informacje o stanowisku

Overview

Salesforce Consultant role at Vaillant Group Business Services Poland. You will join our Service2Retention team to enhance service solutions for the Vaillant Group using Salesforce.

Responsibilities

  • Design and implement innovative Salesforce solutions in collaboration with IT teams, customers, and product owners. Work will span Salesforce Service Cloud, Field Service (Classic and LEX), and Marketing Cloud.
  • Write and update platform documentation, and conduct user trainings and demos to ensure teams are equipped with knowledge.
  • Manage stakeholder requirements and expectations through effective project management, ensuring alignment and progress.
  • Contribute to a self-organizing and autonomous team where your input and initiative are valued.

Qualifications

  • Experience: Minimum of 3 years designing Salesforce or service processes. Ideally designed and implemented solutions in Salesforce Service Cloud or Field Service.
  • Know-how and skills: Solid understanding of service processes such as orders, contracts, call center operations, invoicing, etc.
  • Nice to have: Familiarity with Salesforce Marketing Cloud (Journey Builder, Email Studio, Automation Studio), and experience integrating Salesforce products with third-party applications, especially ERP systems.
  • Personality: Positive, trustworthy, well organized, high standards for quality, proactive and clear communication; ability to build strong stakeholder relationships.
  • Language skills: Fluent English; Polish or German is a plus.

What you can count on

  • Environment that cares about well-being: flexible working hours, hybrid work model, and additional 2 days off per year.
  • Package of additional benefits: private medical care, multi-sport card.
  • A fast-growing, agile, and dynamic team that challenges established routines and helps transform the Vaillant Group to a data-informed business.
  • Constant learning opportunities for both technical and personal growth through workshops, seminars, events, and e-learnings.

Seniority level

  • Associate

Employment type

  • Full-time

Job function

  • Information Technology

Industries

  • Appliances, Electrical, and Electronics Manufacturing
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