Overview
Salesforce Consultant role at Vaillant Group Business Services Poland. You will join our Service2Retention team to enhance service solutions for the Vaillant Group using Salesforce.
Responsibilities
- Design and implement innovative Salesforce solutions in collaboration with IT teams, customers, and product owners. Work will span Salesforce Service Cloud, Field Service (Classic and LEX), and Marketing Cloud.
- Write and update platform documentation, and conduct user trainings and demos to ensure teams are equipped with knowledge.
- Manage stakeholder requirements and expectations through effective project management, ensuring alignment and progress.
- Contribute to a self-organizing and autonomous team where your input and initiative are valued.
Qualifications
- Experience: Minimum of 3 years designing Salesforce or service processes. Ideally designed and implemented solutions in Salesforce Service Cloud or Field Service.
- Know-how and skills: Solid understanding of service processes such as orders, contracts, call center operations, invoicing, etc.
- Nice to have: Familiarity with Salesforce Marketing Cloud (Journey Builder, Email Studio, Automation Studio), and experience integrating Salesforce products with third-party applications, especially ERP systems.
- Personality: Positive, trustworthy, well organized, high standards for quality, proactive and clear communication; ability to build strong stakeholder relationships.
- Language skills: Fluent English; Polish or German is a plus.
What you can count on
- Environment that cares about well-being: flexible working hours, hybrid work model, and additional 2 days off per year.
- Package of additional benefits: private medical care, multi-sport card.
- A fast-growing, agile, and dynamic team that challenges established routines and helps transform the Vaillant Group to a data-informed business.
- Constant learning opportunities for both technical and personal growth through workshops, seminars, events, and e-learnings.
Seniority level
Employment type
Job function
Industries
- Appliances, Electrical, and Electronics Manufacturing
