Informacje o stanowisku
Your new company
Your new company is a global, innovation‑driven organization focused on delivering modern, sustainable solutions for customers around the world. With a strong international presence and a long-standing tradition of excellence, the company invests heavily in digital transformation, customer service optimization, and the development of its employees. You will join a diverse team representing more than 70 nationalities, working in a culture built on trust, collaboration, and continuous improvement.
Your new role
As an AMS Salesforce Consultant (Service-to-Retention), you will:
Oversee international service processes within the Salesforce ecosystem, ensuring system stability and seamless support for global teams.
Manage and monitor incident, change, and problem management activities, driving timely resolution and ongoing service improvements.
Design and coordinate professional application support, collaborating closely with stakeholders, local teams, and offshore partners.
Support release rollouts and continuous deployment initiatives, including delivering engaging training sessions in Salesforce and ServiceNow.
Contribute to agile, self-organizing teams focused on high product quality and reliable system performance.
Continuously develop your technical, professional, and interpersonal skills to stay ahead in a dynamic environment.
What you'll need to succeed
A degree in Business Administration, Information Technology, or a related field.
Practical experience in IT consulting or service management, ideally in an international or multicultural environment.
Hands-on experience with Salesforce, particularly Service Cloud and Field Service.
Understanding of customer service processes and their translation into digital solutions.
Knowledge of ITIL processes is an advantage.
Strong communication skills, openness, and the ability to build trust across diverse teams and stakeholder groups.
Fluency in English.
What you'll get in return
A flexible hybrid work model and supportive, people‑focused culture.
A broad benefits package covering health, wellbeing, and work–life balance.
Opportunities for professional growth, international collaboration, and continuous learning.
Attractive employee perks and additional company‑wide initiatives.
You’ll learn more about the full benefits package when we discuss the details together.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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