technologies-expected :

technologies-optional :

responsibilities :

Are you ready to make a meaningful impact by joining our Service2Retention team? You will play a crucial role in enhancing service solutions for the Vaillant Group using Salesforce.
In this position, you will have the opportunity to design and implement innovative solutions in collaboration with IT teams, customers, and product owners. Your work will span across Salesforce Service Cloud, Field Service (both Classic and LEX), and Marketing Cloud.
Your responsibilities will also include writing and updating platform documentation, as well as conducting user trainings and demos to ensure everyone is equipped with the knowledge they need.
You will manage stakeholder requirements and expectations through effective project management, ensuring that all parties are aligned and satisfied with the progress.
Finally, you will contribute to a self-organizing and autonomous team, where your input and initiative are valued and encouraged.

requirements-expected :

Experience: You bring a minimum of 3 years of experience in designing salesforce or service processes. Ideally you designed and implemented such solutions in Salesforce Service Cloud or Field Service
Know-how and skills: You have solid understanding of different types of service processes, such as orders, contracts, call center, invoicing, etc.
Nice to have: You are familiar with Salesforce Marketing Cloud, including Journey Builder, Email Studio, and Automation Studio, experience in integrating Salesforce products and third-party applications, especially ERP systems. Ideally, you have already worked in self-organizing, agile teams.
Personality: With your positive attitude and trustworthy personality, you can build strong stakeholder relationships. You are very well organized, have high standards for the quality of your work and communicate proactively and clearly.
Language skills: You speak English fluently; Polish or German would be a plus.

offered :

Hybrid Work: We offer our employees the opportunity to work up to 70% of their working hours on a mobile basis. In addition, they can work up to 30 days a year from a country in the European Union.
Onboarding: Our clearly structured onboarding process, including an Onboarding App, enables us to integrate new employees into Vaillant Group quickly and in a targeted manner.
Health management: We offer comprehensive preventive health counseling & measures.
Individual development: Development programs: Our development programs "GROW, EVOLVE, LEAD and EXCEL" prepare you for the next step in your career.

benefits :

technologies-optional :