Salesforce Business Analyst
- Kraków
Informacje o stanowisku
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You will join a global Salesforce rollout program covering all regions worldwide. The initiative includes a full end-to-end Salesforce implementation, enhancements of existing functionalities, and localization to meet legal and regulatory requirements in different markets.
The project spans the entire delivery lifecycle — from business analysis and solution design, through configuration support and UAT, to Hypercare and documentation. The environment is complex, fast-paced, and requires a senior Business Analyst with strong stakeholder management skills.
Salesforce Business Analyst
Reference number: PL26/IC/SALESFORCEBA/REMOTE
Workplace: Kraków
Project information:
- Industry: Consulting
- Location: 100% remote, no business travel
- Type of employment: B2B
- Budget: 170-190 net / hour / b2b
- Project language: English
- Recruitment stages: HR screen, technical meeting with PM, and final meeting with the customer
- Start date: ASAP
Project scope:
- Analyse and document global and local business processes across Sales, Marketing and Medical/Business operations
- Translate business needs into functional requirements, user stories and process flows
- Collaborate closely with the Product Owner and technical teams to design feasible Salesforce solutions
- Define, document and validate end-to-end Salesforce processes
- Support localization and adaptation of Salesforce solutions to legal and regulatory constraints
- Plan, prepare and coordinate User Acceptance Testing (UAT), including test scenarios and test cases
- Support business users during Hypercare after go-live
- Prepare and maintain high-quality project documentation in line with global standards
- Work daily with international stakeholders from client and delivery partner teams
Requirements:
- 4-6+ years of experience as a Salesforce Business Analyst
- Proven experience in large-scale, multinational Salesforce implementations
- Strong knowledge of Salesforce Sales Cloud and/or Service Cloud
- Solid background in requirements gathering, user story writing, and functional design
- Excellent facilitation and stakeholder management skills
- Hands-on experience coordinating UAT and Hypercare activities
- Fluent English - daily collaboration with global teams
Nice to have
- Experience in pharmaceutical or other regulated industries
- Salesforce certifications (Business Analyst, Admin, Sales Cloud, Service Cloud)
- Experience working in Agile environments (Scrum or SAFe)
We offer:
- 100% remote work from Poland
- Private medical care and MultiSport card
- Participation in a global Salesforce transformation program
- High level of autonomy and real impact on solution design
- Collaboration with international, senior stakeholders
