Informacje o stanowisku
Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations.
We are truly thrilled to open our R&D Center in Katowice, heart of Silesia region and enlarge Hyland across the globe! We hope to spread our #hylandlife philosophy here, create a vibrant culture where employees can feel connected to each other regardless of their work location and where positive work environment is defined by employees’ happiness, health and engagement.
Currently we are looking for Application Support Specialist 4 to work in our Platform Support Team.
Hyland is looking for an experienced Salesforce support specialist to join our Application Support Team. The Application Support Specialist 4 is responsible for the ongoing analyzing, tracking and resolution of high complexity issues in our Salesforce platform. Qualified candidates will be knowledgeable in advanced troubleshooting and Salesforce administration techniques, have familiarity with a variety of managed packages including CPQ, Salesforce Billing, and Professional Services Automation and have experience with integration troubleshooting. The Application Support Specialist 4 is a highly collaborative role that works closely with fellow Application Support Team members and several internal departments as well as leaders to resolve system issues.
Hyland’s Offering
We’re proud of our culture and take employee engagement seriously. By listening to employees’ feedback, we’re able to provide meaningful benefits and programs to our workforce.
- Learning & Development- development budget (used for certifications, conferences ect.), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees
- R&D focus – cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow
- Work-life balance culture– flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office!
- Well-being- private medical healthcare, life insurance, gym reimbursement, psychologist & dietician consultation, wellness manager care, constant wellbeing programs
- Community Engagement– Volunteer time off (24h/year), Hylanders for Hylanders relief found, Mission fit giving, Dolars-for-doers matching gift programs
- Diversity & Inclusion– employee resource groups, inclusion benefits and policies
- Niceties & Events– culture & outings budgets, snacks and beverages, employee referral program, Christmas, birthday, baby gifts, constant incentives and employee programs
- Bachelors degree or equivalent experience
- over 5 years of experience in application systems
- Experience with: CPQ, Salesforce Billing, and Professional Services Automation
- Experience with integration troubleshooting
- Excellent oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
- Excellent organizational, multi-tasking, and time management skills
- Excellent Problem solving, critical thinking, and analytical skills
- Excellent interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
- Able to thrive in a fast paced, deadline driven-environment
- Self-motivated with follow through and excellent attention to detail
- Excellent ability to handle sensitive information with discretion and tact
- Ability to coach, mentor and provide guidance, support and feedback to team members in a timely manner
- Strong knowledge of principles applied in supporting applications
- Excellent experience with Microsoft Operating systems and products
- Excellent business and technology acumen
Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations.
We are truly thrilled to open our R&D Center in Katowice, heart of Silesia region and enlarge Hyland across the globe! We hope to spread our #hylandlife philosophy here, create a vibrant culture where employees can feel connected to each other regardless of their work location and where positive work environment is defined by employees’ happiness, health and engagement.
Currently we are looking for Application Support Specialist 4 to work in our Platform Support Team.
Hyland is looking for an experienced Salesforce support specialist to join our Application Support Team. The Application Support Specialist 4 is responsible for the ongoing analyzing, tracking and resolution of high complexity issues in our Salesforce platform. Qualified candidates will be knowledgeable in advanced troubleshooting and Salesforce administration techniques, have familiarity with a variety of managed packages including CPQ, Salesforce Billing, and Professional Services Automation and have experience with integration troubleshooting. The Application Support Specialist 4 is a highly collaborative role that works closely with fellow Application Support Team members and several internal departments as well as leaders to resolve system issues.
Hyland’s Offering
We’re proud of our culture and take employee engagement seriously. By listening to employees’ feedback, we’re able to provide meaningful benefits and programs to our workforce.
- Learning & Development- development budget (used for certifications, conferences ect.), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees
- R&D focus – cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow
- Work-life balance culture– flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office!
- Well-being- private medical healthcare, life insurance, gym reimbursement, psychologist & dietician consultation, wellness manager care, constant wellbeing programs
- Community Engagement– Volunteer time off (24h/year), Hylanders for Hylanders relief found, Mission fit giving, Dolars-for-doers matching gift programs
- Diversity & Inclusion– employee resource groups, inclusion benefits and policies
- Niceties & Events– culture & outings budgets, snacks and beverages, employee referral program, Christmas, birthday, baby gifts, constant incentives and employee programs
,[Function as a technical expert for all team members on troubleshooting techniques, configuration procedures, and business processes to ensure efficient resolution of the most complex requests., Define, communicate, and provide feedback to team members on application approaches and techniques for business consultation and problem resolution., Develop and maintain standards and expectation guidelines for internal documentation to ensure consistency and adherence to process., Lead and coordinate cross-team initiatives to ensure collaborative interactions; function as the liason for application support to ensure quick problem identification and resolution in cross-team efforts., Identify, plan, and execute on opportunities to improve internal efficiencies and enhance customer service., Ensure proper distribution of request assignments amongst all team members; resolve prioritization conflicts of incoming requests with thorough communication to business owners and team members., Conduct ongoing analyzing, tracking and resolution of high complexity issues., Mentor, coach, train, and provide feedback to other team members; provide feedback to leadership on abilities of team, Operate as a trusted advisor on issues and trends; provide general consulting services leveraging expertise and significant best practice knowledge, Operate as an innovative thought leader; contribute significantly to the overall growth and quality of the department through knowledge sharing and coaching on current best practices and market trends Requirements: CPQ, Salesforce Billing, Professional Services Automation, Problem Solving, Communication skills, Critical thinking, Analytical skills, Mentor skills, Integration Troubleshooting Tools: . Additionally: Sport subscription, Training budget, Private healthcare, Career coaching and custom development planning, Mentoring and leadership development programs, Tuition Assistance Program, 4,000+ self-paced online courses, Instructor-led webinars, Wide variety of curated learning tracks, Employee Referral Program, Department and team outings/happy hours, Behavioral Health Group Sessions with Hyland’s psychologist, Wellness Manager care, Stress Management online courses, Movement Challenges with opportunities to earn incentives, Nutrition Education and Cooking Demos with Hyland’s Dietitian, Parent Support speaker series, Hylanders for Hylanders employee relief fund, Employee Resource Groups, Flexible working hours and remote work possibility.
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