Informacje o stanowisku

ZAKRES OBOWIĄZKÓW:

Support Tickets and User Triage:

• Serve as the first line responder for Salesforce tickets with clear service level targets for response and resolution
• Triage requests, confirm scope and priority, reproduce issues, and gather logs, screenshots, and record links
• Resolve common user issues including access, profiles, permission sets, page layouts, list views, validation errors, reports, dashboards, and basic data updates
• Document steps to resolution, root cause, prevention recommendations, and any workarounds in the ticketing system
• Escalate complex issues with precise reproduction steps, expected and actual results, and business impact
• Create and update knowledge base articles, quick guides, and how to content
• Monitor queues, communicate status and next steps, and close tickets with clear notes and user confirmation
• Analyze ticket trends, propose small enhancements to reduce recurring issues, and provide regular summaries of volumes and themes

• Create and maintain users, permission sets, profiles, role hierarchy, and login access policies
• Manage page layouts, Lightning record pages, compact layouts, list views, and app visibility
• Build and maintain reports and dashboards for Sales, Support, and Operations
• Administer queues, assignment rules, escalation rules, and basic case management
• Support release readiness, sandbox housekeeping, and change tracking under senior guidance
• Follow established governance standards, documentation templates, and naming conventions

• Configure custom fields, picklists, formula fields, record types, page layouts, and Lightning record pages
• Build simple Flows for straightforward automation such as field updates, defaulting values, and simple screen flows that follow established standards
• Retire remaining Workflow Rules and Process Builder items under senior guidance
• Create validation rules and duplicate management rules aligned to data standards

• Execute data imports and updates using approved tools with templates, pre validation checks, and post validation reports
• Maintain data hygiene through deduplication, picklist standardization, and exception reports
• Assist with integration monitoring tasks and escalate errors with clear context

• Assist with product, price book, and rules updates following documented procedures
• Support quote line troubleshooting and template adjustments
• Create CPQ focused reports and dashboards
• Escalate non standard CPQ configuration changes to senior admins or developers with detailed reproduction steps

• Participate in backlog refinement, sprint planning, daily standups, and retrospectives
• Translate tickets into user stories with clear acceptance criteria and test steps
• Deliver small enhancements within sprint commitments and keep documentation current in the ticketing system

• Three to four years of hands on Salesforce administration experience
• Salesforce Certified Administrator required or obtained within the first three months
• Experience supporting users through a ticketing system with defined service levels
• Working knowledge of Lightning Experience, core Sales Cloud or Service Cloud features, and basic Flow building
• Familiarity with Salesforce CPQ preferred
• Understanding of Agile practices and collaboration in English
• Proficiency with data tools such as Data Loader and managing CSV templates
• Strong troubleshooting, communication, and documentation skills with the ability to collaborate across time zones

• Competitive Health Benefits (with dental care)
• Paid Time Off for Volunteering and for Your Birthday
• Purchasing required software and literature by employee's request
• Opportunities for Career Growth and Advancement

Kraków - Oferty pracy w okolicznych lokalizacjach