Informacje o stanowisku

technologies-expected :

• Salesforce

• Serve as the primary Salesforce system administrator, managing users, permissions, and security settings.
• Maintain and configure custom objects, formula fields, workflows, and approval processes.
• Ensure accurate and efficient data imports/exports, maintaining high data quality.
• Oversee Salesforce updates and releases, ensuring smooth implementation.
• Optimize Service Cloud features such as Cases, Knowledge Base, Omni-Channel, and Live Agent.
• Collaborate with Support and Technical Services teams to streamline case management processes.
• Maintain and monitor Service-Level Agreements (SLAs) within the platform.
• Work with Professional Services teams on resource management, project tracking, and service deliverables.
• Identify opportunities for process automation using Flow, Process Builder, and workflow rules.
• Provide training, create user documentation, and support employees on best practices in Salesforce usage.

• 3+ years of experience as a Salesforce Administrator.
• Strong expertise in Salesforce Service Cloud administration.
• Experience in Professional Services Automation (PSA) solutions within Salesforce is a plus.
• Salesforce Certified Administrator required.
• Salesforce Service Cloud Consultant certification preferred.
• Proficiency in Salesforce Lightning Experience and integration best practices.
• Knowledge of case management systems, SLA tracking, and customer service operations.
• Basic understanding of Salesforce APIs and middleware integrations.
• Fluency in English.
• Bachelors degree in Computer Science, Information Systems, or related field preferred.

• Competitive Health Benefits (with dental care)
• Flexible Work-Schedule
• Paid Time Off for Volunteering and for Your Birthday
• Hybrid Working Environment
• Regular Company Town Halls to Keep You Informed
• Opportunities for Career Growth and Advancement
• High performance equipment, access to high performance data centers to effectively proceed with your tasks
• Competitive salary (discussed individually depending on qualifications)
• Work in international team of talented and energetic people with clear setting of tasks, flexible communication between colleagues on work issues
• Professional trainings and education, including courses and conferences out of the company, internal educational platform
• Purchasing required software and literature by employees request
• Excellent professional and career opportunities

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