Informacje o stanowisku

Business Operations, Call Center KPIs und Mitarbeitermotivation sind für Sie nicht nur leere Worthülsen, sondern Sie wissen genau, was dahinter steckt? Wir haben den perfekten Job für Sie!

Overview of tasks:

• Providing support, mentorship, guidance and development to the team
• Leading a team through an exciting transition to build aspects as sales skills, problem solving, critical thinking, analytical and technical capabilities
• Establishing team goals and working with direct reports on strategies for results development
• Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication
• Managing day-to-day operations – ensure consistent quality and productivity across channels to add maximum value for advertisers
• Ensure consistent performance according to the relevant service level metrics
• Able to adapt quickly to changes in workflows/processes/procedures/product features

What we expect:

• 3+ years of experience in customer service in sales/technical areas
• Fluent knowledge of the Russian language and a very good command of the English language (written and spoken)
• The ability to identify training needs and support program development
• Excellent organizational skills and attention to detail
• Experience in team management in the Call Center environment
• Multitasking and prioritization

Was wir bieten:

• Möglichkeit der Zusammenarbeit mit führenden Geschäftspartnern
• Möglichkeit, ein neues Projekt zu entwickeln und mitzugestalten
• Interne Weiterbildungs- und Lernmöglichkeiten
• Karrieremöglichkeiten in einem internationalen Unternehmen
• Ein modernes Büro im Olivia Business Center-Komplex
• Kostenloses Obst, Getränke und private medizinische Versorgung

pomorskie - Oferty pracy w okolicznych lokalizacjach