Informacje o stanowisku

About TELUS Digital:

We are a global leader in digital customer experience, designing and delivering next-gen solutions for world-renowned brands. This is your chance to join a dynamic team and work on cutting-edge marketing trends with a strong foundation for career growth.

Your Career Opportunity:

Begin as a top performer, and with our support and ongoing training, build a successful career path that could take you to management-level positions.

Online interviews are conducted for all candidates. Only shortlisted applicants will be contacted.

Key responsibilities:

• Provide mentorship, guidance, and development support to your team.
• Lead the team through an exciting transition, building skills in sales, problem-solving, critical thinking, and technical expertise.
• Set team goals and work collaboratively on strategies to drive results.
• Identify actionable insights, suggest recommendations, and communicate effectively to influence team strategies.
• Oversee daily operations, ensuring consistent quality and productivity across all channels to maximize value for advertisers.
• Ensure performance meets the required service level metrics.
• Adapt swiftly to changes in workflows, procedures, and product features.

What we expect:

• 3+ years of experience in customer service, ideally in sales or technical areas.
• Fluency in Russian and strong proficiency in English (both written and spoken).
• Ability to identify training needs and contribute to program development.
• Strong organizational skills with exceptional attention to detail.
• Proven experience in team management within a call center environment.
• Ability to multitask and prioritize effectively.

What we offer:

• Collaboration with leading business partners.
• The opportunity to develop and co-create an exciting new project.
• Access to internal training and professional development opportunities.
• Clear career growth within an international company.
• A modern workspace in the prestigious Olivia Business Center.
• Complimentary fruit, beverages, and private medical care.
• Access to MultiSport, Multilife, and Multicafeteria programs.
• Allowance for the purchase of glasses.

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