Informacje o stanowisku

We are seeking a dynamic and results-oriented individual to join our company as a Sales Team Manager with Russian language proficiency. This vital role is suited to an individual who possesses a strong sales acumen and is passionate about leading a team to achieve excellent sales performance. Your primary responsibility will be to drive revenue growth by effectively managing and developing a team of sales professionals.

Primary Responsibilities

• Continuously evaluate and manage absenteeism and attrition rates for all Sales Advisors on the team.
• Regularly assess and track the performance of all Sales Advisors.
• Conduct quarterly performance assessments and monthly one-on-one meetings.
• Acknowledge and reward Advisors for exceptional performance and achievements.
• Offer clear guidance and direction with the team’s sales objectives in focus.
• Promote an open and honest two-way communication culture.
• Foster a team-oriented environment that encourages collaboration.
• Implement and regularly review action points from employee satisfaction surveys.
• Provide coaching, training, and motivation to Sales Advisors, helping them develop the necessary skills for their role while offering opportunities for growth and career advancement.
• Monitor Advisor calls, either in-person or remotely, ensuring quality across various transaction types, in line with CLOE standards.
• Effectively communicate any client or campaign concerns to the Operations Manager in a timely manner.
• Take appropriate steps to enhance client satisfaction survey results.
• Oversee and improve processes for better efficiency.

Key Skills and Experience

• Native or fluent Russian language skills, both spoken and written, along with a good command of English.
• A minimum of 1 year of experience in sales operations or team leadership (preferably in B2B), managing both internal and external stakeholders.
• At least 3 years of professional experience in a BPO or contact center environment.
• A dynamic and determined personality, capable of leading and coaching a team successfully.
• Strong understanding of B2B sales operations and familiarity with sales KPIs.
• Adaptability to a fast-paced, international environment, with a passion for making an impact and sharing best practices.
• Strong prioritization and time management skills, especially when working under pressure.

What We Offer

• Opportunity to work with leading brands in the market.
• Competitive compensation package.
• Private healthcare coverage.
• A key role in shaping B2B sales strategies for major partners.
• Continuous opportunities for professional growth.
• Support with relocation, if necessary.
• A dedicated and motivated team to collaborate with.
• A modern office environment with well-equipped workstations, free drinks, and fresh fruit.
• And many more perks!

Why Join Our Team?

Joining our team means becoming part of a forward-thinking company that values teamwork, innovation, and dedication. We offer an environment where you can grow professionally, lead a capable team, and make a significant impact. Your contributions will be recognised and rewarded, fostering a fulfilling career path.

Application Process

If you are a visionary leader ready to drive our sales success, we encourage you to apply. Click the Apply Now button to submit your CV, accompanied by a cover letter detailing your relevant experience and enthusiasm for this role. We are excited to welcome a motivated Sales Team Manager to our team who shares our vision for success.

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