Informacje o stanowisku

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

Primary Responsibilities

• Continuously evaluate and manage absenteeism and attrition rates for all Sales Advisors on the team.
• Regularly assess and track the performance of all Sales Advisors.
• Conduct quarterly performance assessments and monthly one-on-one meetings.
• Acknowledge and reward Advisors for exceptional performance and achievements.
• Offer clear guidance and direction with the team’s sales objectives in focus.
• Promote an open and honest two-way communication culture.
• Foster a team-oriented environment that encourages collaboration.
• Implement and regularly review action points from employee satisfaction surveys.
• Provide coaching, training, and motivation to Sales Advisors, helping them develop the necessary skills for their role while offering opportunities for growth and career advancement.
• Monitor Advisor calls, either in-person or remotely, ensuring quality across various transaction types, in line with CLOE standards.
• Effectively communicate any client or campaign concerns to the Operations Manager in a timely manner.
• Take appropriate steps to enhance client satisfaction survey results.
• Oversee and improve processes for better efficiency.

Key Skills and Experience

• Native or fluent Russian language skills, both spoken and written, along with a good command of English.
• A minimum of 1 year of experience in sales operations or team leadership (preferably in B2B), managing both internal and external stakeholders.
• At least 3 years of professional experience in a BPO or contact center environment.
• A dynamic and determined personality, capable of leading and coaching a team successfully.
• Strong understanding of B2B sales operations and familiarity with sales KPIs.
• Adaptability to a fast-paced, international environment, with a passion for making an impact and sharing best practices.
• Strong prioritization and time management skills, especially when working under pressure.

What We Offer

• Opportunity to work with leading brands in the market.
• Competitive compensation package.
• Private healthcare coverage.
• A key role in shaping B2B sales strategies for major partners.
• Continuous opportunities for professional growth.
• Support with relocation, if necessary.
• A dedicated and motivated team to collaborate with.
• A modern office environment with well-equipped workstations, free drinks, and fresh fruit.
• And many more perks!

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