Informacje o stanowisku
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy that assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Together, were looking for a German speaking Sales Team Leader to join their team in Gdańsk.
Position: Sales Team Leader with German
Location: Gdańsk, Poland
Work Model: on-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Apply a process of continuous review, management of absenteeism and attrition for all Sales Advisors in the team
- Review and monitor work performance of all Sales Advisors
- Undertake quarterly performance reviews and 1:1 monthly meetings
- Ensure Advisors are recognized and rewarded for outstanding achievements/performance
- Provide clear direction and guidance with a teams sales goals in mind
- Facilitate a culture of open and honest 2 way communication
- Maintain an environment which supports the spirit of teamwork
- Ensure actions from employee satisfaction survey are implemented and continuously reviewed
- Coach, develop and motivate Sales Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development
- Monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types
- Ensure accurate and timely communication of any client/campaign issues to Operations Manager
- Ensure appropriate actions are taken to improve client satisfaction survey scores
- Implementation and improvement of the processess.
REQUIREMENTS:
- Native/ fluent in German both verbal and written. Good command in English
- At least 1 year of experience in sales operations/Team Leading (ideally B2B), managing both internal and external stakeholders
- Rev Ops Mindset
- At least 3 years of professional experience in a BPO/Contact Centre environment
- Vibrant and resolute personality to successfully lead and coach a team
- Understanding of B2B sales operations and experience with sales KPIs
- Adaptability to a fast-paced international work environment, a drive to make an impact, and share best practices
- Effective task prioritization and time management skills, especially under pressure.
OFFER:
- Opportunity to collaborate with top brands in the market
- Attractive remuneration package
- Private medical healthcare
- Engaging role in shaping B2B sales for key partners
- Ongoing professional development opportunities
- Relocation support, if required
- Dedicated and motivated team
- Modern office environment, equipped with modern workstations, free beverages, and fruits
- And many others!
Praca GdańskTeam leader GdańskGdańsk - Oferty pracy w okolicznych lokalizacjach