Sales Support Specialist with German (M/F)

Reference number: SSSG/DZ

Location: śląskie / Katowice

Category: Zarządzanie zamówieniami / Order Management, Specjalista ds. Sprzedaży / Sales Specialist

Responsibilities:

• Deliver a world‑class customer service experience to existing and prospective customers on Iberica market.
• Take full ownership of the order‑to‑delivery process, ensuring customer satisfaction.
• Act as the first point of contact for customers, handling phone and email enquiries.
• Build and maintain strong, long‑term customer relationships to support sales objectives.
• Manage order entry and enquiries using internal systems (EBP, MS Dynamics, Case Management System).
• Prepare commercial offers, quotations, and provide stock availability information for standard products.
• Monitor order progress and support billing, delivery, and sales‑related administrative activities.
• Ensure high data quality within internal systems.
• Support and promote digital solutions, including e‑Commerce and Shop Online platform.
• Assist customers with self‑service processes and digital tools.

Requirements:

• Experience in customer service or a strong aptitude for customer‑focused roles (international environment is an advantage).
• Excellent communication skills and ability to build positive relationships with internal and external customers.
• Customer‑oriented mindset with a proactive and positive approach.
• Very good command of German and English, both written and spoken.
• Confidence in working with CRM/ERP systems (experience is an advantage).
• Open‑minded, inclusive attitude and willingness to drive improvements and deliver results.

Our client offers:

• Fixed‑term employment contract.
• Attractive salary.
• Bonus scheme.
• Private medical care.
• Multisport / Medicover Sport card.
• Employee Assistance Program.
• Opportunity to work in a diverse, international environment.
• Professional development and growth within a global organization.