Sales Support Specialist

We are a global leader in precision instruments and services. Join Mettler‑Toledo International as a Sales Support Specialist to support sales activities of our products, systems and solutions to direct customers and end‑users in Poland and other MEC countries.

Responsibilities

• Provide high‑quality service for incoming calls, emails and requests related to leads, quotes or orders.
• Qualify and manage leads, ensuring accurate entry into the CRM system.
• Create, follow up, revise and close selected quotes.
• Support sales activities for assigned Field Sales Representatives by providing product inquiries, offer generation, order review, order status updates and problem resolution.
• Plan visits for Field Sales Representatives.
• Provide technical support for ongoing projects based on available documentation.
• Select and configure appropriate solutions tailored to customer requirements.
• Manage all business‑related activities using SAP CRM system.
• Participate in organizing trade fairs, seminars and industry conferences.
• Collaborate with the Shared Business Center to resolve issues and support proper information workflow.
• Support OMS/SCM team locally.

Qualifications

• Technical background with strong ability to learn about our products and/or services.
• High School Diploma/Bachelor’s/Master’s Degree preferably in Engineering, Science or equivalent.
• Minimum 2 years of experience in customer service, sales, call centre or related field.
• Excellent verbal and written communication skills.
• Customer focus and commercial skills.
• Results‑oriented with strong interpersonal and influencing abilities.
• Understanding of the sales process and basic project‑management skills.
• Excellent command of Polish and good command of English, both oral and written.

Offer

• Employment contract (umowa o pracę) with stable working conditions.
• Hybrid work model (3 days at the office per week) and flexible hours.
• Professional development through sales and product‑oriented training plans.
• Medical care (Medicover) with basic dental package and optional extensions.
• Life insurance and festive benefits paid in April and December.
• Sports card, language courses, cultural events, and other employee perks.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity. Employment decisions are made without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, or any other protected classification.