Sales Support Specialist

Location : Warsaw (hybrid/ minimum twice a week in the office)

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our, Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti‑Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.

You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.

About our Team

Are you looking to join an industry‑leading sales organization? Our sales team is dedicated to partnering with organizations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers ability to mitigate and manage risk. You will be joining a high‑performance sales team in a business enjoying significant growth, a Global FTSE 100 and well renowned in the market.

About the Role

The Sales Support Specialist will play a crucial role in supporting the sales team for business success by managing administrative tasks, providing customer service, and assisting with sales strategies. Responsibilities include supporting sales to ensure customer satisfaction.

Responsibilities

• Providing exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
• Coordinating with other departments to ensure timely delivery of products and services to customers.
• Assisting the sales team to improve customer satisfaction, this will include issue resolution, billing, invoicing, order processing, legal coordination and contract implementation.
• To onboard and execute on sales closes and navigate any roadblocks.
• Developing and maintaining relationships with the sales team, key customers and stakeholders.
• Identifying opportunities for process improvements within the sales team and implementing best practices.
• Providing support for onboarding and all steps of the sale.

Requirements

• Demonstrate a comprehensive understanding of sales processes and procedures.
• Fluent in English. Russian is a plus.
• Detail‑oriented and highly organised, with the ability to juggle multiple priorities and to prioritise.
• Strong relationship‑building and communication skills.
• Proactive, efficient and adaptable, comfortable working both independently and in teams.
• Experience working with CRM systems and other sales tools.
• Ability to analyse data and generate reports using Microsoft Excel or similar software.
• Dedicated customer service focus and a determination to achieve outstanding outcomes.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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