Location: Warsaw (hybrid / min twice a week in office)

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti‑Money Laundering/Counter‑Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/.

About Our Team

Are you looking to join an industry‑leading sales organization? Our sales team is dedicated to partnering with organizations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers ability to mitigate and manage risk. You will be joining a high‑performance sales team in a business enjoying significant growth, a Global FTSE 100 and well renowned in the market.

About the Role

The Sales Support Specialist will play a crucial role in supporting the sales team for business success by managing administrative tasks, providing customer service, and assisting with sales strategies. Responsibilities include supporting sales to ensure customer satisfaction.

Responsibilities

• Providing exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
• Coordinating with other departments to ensure timely delivery of products and services to customers.
• Assisting the sales team to improve customer satisfaction, this will include issue resolution, billing, invoicing, order processing, legal coordination and contract implementation.
• To onboard and execute on sales closes and navigate any roadblocks.
• Developing and maintaining relationships with the sales team, key customers and stakeholders.
• Identifying opportunities for process improvements within the sales team and implementing best practices.
• Providing support for onboarding and all steps of the sale.

Requirements

• Demonstrate a comprehensive understanding of sales processes and procedures.
• Fluent in English. Russian is a plus.
• Detail‑oriented and highly organised, with the ability to juggle multiple priorities and to prioritise.
• Strong relationship‑building and communication skills.
• Proactive, efficient and adaptable, comfortable working both independently and in teams.
• Experience working with CRM systems and other sales tools.
• Ability to analyse data and generate reports using Microsoft Excel or similar software.
• Dedicated customer service focus and a determination to achieve outstanding outcomes.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other

Industries

• Technology, Information and Media