Sales Support - Senior Coordinator

Join to apply for the Sales Support - Senior Coordinator role at Mercer.

This is a hybrid role that requires working at least three days a week in the office.

Responsibilities

• Provide comprehensive support to the UK Product CRM Team in daily operations.
• Assist with sales analysis across all accounts managed by the CRM Team, delivering actionable insights.
• Coordinate client requests efficiently with the Analytical Support Team to ensure timely and accurate responses.
• Coordinate invoicing and contracting processes, liaising with relevant departments.
• Prepare materials for Quarterly Business Reviews (QBRs), facilitating effective client communication.
• Update and maintain the monthly sales forecast spreadsheet, ensuring data accuracy.
• Organise and save contracts and product‑related materials to the shared drive, maintaining document integrity and accessibility.
• Support marketing initiatives to enhance client engagement and product visibility.
• Maintain and grow account relationships to position Mercer as a preferred vendor.

Qualifications

• Strong analytical skills with the ability to interpret sales data and generate meaningful reports.
• Advanced proficiency in Microsoft Excel for data management and analysis.
• Proficient in Microsoft PowerPoint with a creative flair for presentation design.
• Detail‑oriented and highly organised, capable of managing multiple tasks simultaneously.
• Excellent communication skills, both written and verbal, with a client‑centric mindset.
• Interest in Artificial Intelligence and its applications within CRM.
• Ability to work collaboratively within a team and coordinate across multiple stakeholders.
• Experience in coordinating invoicing, contracting, or similar administrative functions is a plus.
• While prior knowledge of career products is advantageous, comprehensive training will be provided.

Why join our team

• Competitive salary with bonus potential.
• Comprehensive benefits package.
• The opportunity to join a globally recognised leader in workforce consulting and data solutions.
• Opportunity to work in a dynamic and innovative environment.
• Collaborative team culture with professional development opportunities.

If you are ready to take on the challenge, gain valuable experience in a dynamic environment, and have the opportunity to develop your career with an international industry leader, please send your CV in English and let’s talk!