With more than two centuries of combined history, brands such as Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech have been leaders in protecting people and property around the world. Kidde Global Solutions unites these iconic brands to elevate the standards for fire and life safety worldwide.

Kidde Global Solutions is a global technology leader that prioritizes quality, integrity, collaboration, and customer care. It offers dynamic growth opportunities with the resources, training, and incentives needed for success.

Sales Support Engineer

Location: Central Poland (Mazowieckie, Podlaskie, Lubelskie)

Job type: Full‑time position

Contract Type: Standard employment contract

As a key member of the sales engineering team, you will collaborate directly with customers, consultants, and internal stakeholders to enhance product awareness, ensure technical accuracy, and drive successful project delivery. You will also contribute to documentation standards, training initiatives, and the continuous improvement of sales engineering performance.

Role Responsibilities

• Provide technical advice to customers and develop proposals based on their requirements.
• Derive comprehensive solutions from use‑case scenarios and convert them into relevant proposals for commercial and technical execution.
• Own documentation maintenance and development to enhance sales engineering performance.
• Engage in direct communication with customers, engineering companies, designers, and consultants to provide product capacity awareness.
• Initiate and execute technical education demand planning.
• Collect and maintain reference information on key competencies of technicians for troubleshooting, maintenance, and installation services.
• Meet with and travel to customers’ facilities, providing end‑user assistance in proposal preparation and execution.

Role Purpose

• Desire to pursue a career in sales operations, converting opportunities into tangible business outcomes through a blend of personality and engineering expertise.
• Play an instrumental role in new product market introduction and change management of customer perception.
• Opportunity to join a seasoned sales team and gain hands‑on experience in commercial investment sales and project execution.
• Moderate team size (9 people) with typical project spans of 9 months to 3–5 years, featuring a multi‑generation, open, and friendly working atmosphere.
• Service area in central Poland with potential territorial expansion to other EU countries.
• Possible further career development in engineering services, project management, sales management, and technical support.

Minimum Requirements

• Advanced knowledge from a university degree combined with relevant industry experience in security, building or industrial automation, telecommunication, or related fields.
• Literacy in technical documentation, including reading, interpreting, and maintenance.
• Native Polish speaker with B2 level English written and spoken communication; additional European language is a plus.
• A few years of relevant experience.
• University degree or equivalent in electrical, electronic, or automation engineering.
• Driver’s license (category B).

Nice To Have

• Practical knowledge of Carrier/Kidde Global Solution organization, products, software, or systems.
• Prior experience in 1st line technical support, maintenance, or installation for low‑voltage building automation, industrial automation, or security systems.
• Experience with commercial investment processes, construction engineering design, or low‑voltage installation.
• Relevant industry clearance for electrical appliance maintenance (SEP E, 1kV).

What You Will Gain

• Flexible working arrangements
• Career progression opportunities
• Car (as applicable)
• Mobile phone allowance
• Laptop

Compensation And Benefits

Individuals may also be eligible for an annual performance bonus based on both individual and company performance. Final compensation will be set based on knowledge, skills, and experience related to the job requirements. Kidde Global Solutions is committed to providing a competitive benefits package.

Your journey with us

We always aim to provide a fair and valuable recruitment process for everyone. If selected, you will follow these stages:

• Initial call with our recruitment team
• Up to two interviews with the hiring managers

Kidde Global Solutions is a world leader in fire and life safety solutions tailored for complex commercial facilities, homes, and a wide range of applications worldwide.