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Your role
- Process Support: Guide and support customer centers in implementing buy and sales processes, maximizing sales opportunities from regional refurbishment hubs and local inventory.
- Data Management: Maintain accurate records of transactions and utilize data tools to track and report on key metrics.
- Internal Systems Management: Oversee the global used equipment intranet portal, ensuring up-to-date information for internal stakeholders and dealer resellers.
- Customer Interaction: Serve as a main point of contact for customer centers and dealers, managing inquiries and supporting the buy and sales process.
- Lead Management: Distribute and track incoming leads using C4C, ensuring prompt follow-up and reporting.
- Collaboration: Work closely with cross-functional teams to understand needs and provide effective support.
- Performance Monitoring: Monitor and report on process effectiveness, lead generation, hit rates, and geo-tracking to inform marketing strategies.
- Training and Support: Deliver training to internal and external sales channels on portal use and data interpretation.
- Market Research: Identify trends and opportunities to support strategic decision-making.
- Documentation: Prepare and maintain accurate process documentation.
- Campaign and Social Media Support: Promote buy and sales campaigns and manage social media platforms to enhance visibility.
- Strategic Development: Contribute to the global strategy for used equipment, driving growth in both used and new sales.
To succeed, you will need
- Experience in a support role, preferably within a sales company environment.
- Strong organizational and communication skills.
- Proficiency in data management tools and CRM/C4C/SAP systems.
- Excellent customer service and cross-functional collaboration abilities.
- Detail-oriented, efficient, and experienced in managing internal systems and portals.
- Market research and social media management experience is a plus.
- Fluency in English; additional languages are an advantage.
In return, we offer
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
Job location
Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in Warsaw, Poland.
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Machinery Manufacturing
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