Informacje o stanowisku

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1. Issue Resolution:

• Resolve complex issues identified via regional escalations, ensuring timely and effective resolution.
• Proactively identify process gaps impacting sales teams and implement scalable solutions using technology and processes.
• Collaborate with internal teams as needed to resolve sales issues and provide support to sales teams.

2. Process Excellence:

• Drive excellence in the field sales experience by contributing to improvements in standardized processes related to escalation process management.
• Identify and initiate process improvement initiatives to streamline sales operations and enhance efficiency.
• Assist in the definition and design of tools, standard operating procedures, and processes to support sales activities.
• Surface and share best practices across regions to promote continuous improvement.

3. Coaching and Knowledge Building:

• Aggregate information about tools, services, and knowledge from centralized teams and enterprise-wide services to support sales activities.
• Build and refresh training materials on sales activities in partnership with the training and documentation team to ensure sales teams are equipped with the necessary skills and knowledge.

Collaborate with various departments including Commercial Excellence, Customer & Strategy, Quality, Logistics, Business Lines, and Regions to ensure alignment and integration of sales processes with overall business objectives.

Required Skills and Experience / Main Competencies:

• Change Agent: Demonstrated ability to drive change and embed process improvements within a dynamic organization.
• Flexibility: Adaptable mindset to navigate changes and challenges in a fast-paced environment.
• Communication Skills: Excellent verbal and written communication skills to effectively convey complex ideas and concepts.
• Business Acumen: Understanding of business principles and practices to drive strategic decisions and initiatives.
• Collaboration: Collaborative, motivated, and skilled in working with cross functional teams to achieve common goals.
• Analytical Skills: Highly analytical with experience in project coordination to identify obstacles and make strategic decisions.
• Problem-solving: Strong problem-solving skills to anticipate obstacles and develop effective solutions.
• Mentorship: Excellent mentorship skills to coach and guide sales teams and internal stakeholders.
• Independence: Ability to work independently and take initiative in driving process improvements and solving complex issues.

Qualifications:

• Bachelors degree in Business Administration, Sales, or related field; advanced degree preferred.
• Minimum of 3 to 5 years of experience in sales process improvement, project management, or related roles within the automotive or similar industry.
• Proven track record of driving process excellence and implementing scalable solutions to enhance sales operations.
• Proficiency in project design and management tools, like Zimbio and methodologies.
• Familiarity with sales enablement technologies and CRM tools is a plus.

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