Overview
Sales Development Representative (SDR) – Customer Development (B2B SaaS, SMB)
At Livespace, we love enabling SMB success by helping sales teams worldwide achieve predictable growth through sharing knowledge and best practices thanks to our process-oriented SaaS CRM.
We are looking for a Sales Development Representative (SDR) whose role will be to actively engage with our current customer base to identify and develop new business opportunities. You will be a key player in deepening customer relationships and supporting them in maximizing the potential of Livespace. In your role as a Customer Success Manager, youll empower customers to fully utilize the system.
Ready for your next adventure?
Responsibilities
- Actively engage with current customers – by phone and email – to understand their evolving needs and identify potential growth areas (new positions, higher plans).
- Explore opportunities for partnership development – proactively seeking opportunities to expand services with current customers.
- Support the Customer Service team – providing support to customers with questions and technical challenges as needed.
- Document customer interactions in the Livespace system.
- Collaborate with Customer Success Account Managers to ensure a consistent customer experience.
Key Performance Indicators (KPIs)
- NRR and churn
- Expansion MRR and renewal rate
Qualifications / About You
- Experience working with B2B clients, preferably in customer service, technical support, or a hotline.
- Good communication skills and the ability to build rapport.
- Ability to actively listen and ask pertinent questions.
- Independent and proactive.
- Polish: Native (spoken/written). English: Conversational (B2).
- Organizational skills and the ability to manage multiple contacts simultaneously.
What we offer
- 7,000–8,000 PLN net (B2B invoice) + monthly performance bonus tied to results.
- Monthly NAJS benefit budget (e.g., sports package).
- Flexible work — 100% remote or hybrid from our Warsaw (Mokotów) office.
- Strong enablement and continuous learning.
- MacBook and anything you need for a great setup.
- Real ownership, low micromanagement, and space to test ideas.
- A supportive, down-to-earth team (and yes, Kahoot glory in weekly All-Hands).
Good to know
- All positions require a short, job-specific assignment to be completed.
About Livespace: Every day, Livespace enables over 1200 companies around the world to optimize their B2B sales activities and exceed their targets. Our mission is to foster SMB success through process automation and cultivating sales expertise.
Company details
- Seniority level: Specialist
- Employment type: Full-time
- Job function: Business Development and Sales
- Industries: Information Services and IT Services and IT Consulting
