Informacje o stanowisku

responsibilities :

• Operational user support & continuous improvement process:
• Creation and moderation of ticketing process (e.g., error reports, access requests)
• Create and lead our application requirement management
• Execution of daily system checks in both test and production environments, including creation of test offers
• Implement methodologies and policies to optimize workflows and reduce waste
• Facilitate process mapping and documentation to standardize best practices
• Collaborate with IT and external consultants to implement new functionalities (e.g., SAP, Salesforce, CPQ)
• Collaborate closely with Marketing and Service teams to ensure seamless workflows and usability in SFDC
• User Enablement & Communication:
• Participation in regular alignment meetings with regional back offices
• Close collaboration with users to identify needs early and provide targeted support
• Training of users, including follow-up communication and documentation
• Maintenance of user manuals
• Creation and maintenance of reports/dashboards across applications

• 3+ years of experience in business, process improvement, or program management
• Experience with business intelligence tools, data visualization techniques, marketing analytics
• Working knowledge of CRM platforms (Dynamics or Salesforce or CPQ) and MS Office proficiency
• Academic background in business administration, data analysis, or finance (Skills in Pricing and Finance is a big bonus)
• Strong (data-) analytical skills
• Experience in manufacturing, B2B sales, or product configuration environments.
• Familiarity with CPQ tools and pricing strategies
• Excellent communication and presentation skills are crucial to effectively translate complex data into actionable recommendations
• Strong team player and comfortable working in matrix environments
• Flexible hours are required, US time zone will be required

• Work in an international environment in Centre of Excellence
• Wide range of responsibilities, development opportunities, and impact on daily activities
• Trainings and possibility of professional development
• Fantastic work atmosphere
• Benefit package including Medicover private healthcare, MyBenefit points, group insurance

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• integration events

Kraków - Oferty pracy w okolicznych lokalizacjach