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Sales Back Office Specialist with German (Hybrid), Warsaw

Client:

Franke

Location:

Warsaw, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

effaf3849a2a

Job Views:

40

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Your new role

As a Sales Back Office Specialist youll be responsible for ensuring, together with the SBO organization, the delivery of excellent Sales Back Office services every day, providing the highest quality customer service. You can make a real impact in this role, initiate improvements and support Franke digitalization & automation projects and contribute and take part in the creation of a European Sales Back-office organization. We are seeking a talented and customer-oriented savvy individuals to join us. You will report directly to the Team Leader Sales Back Office.

Your main responsibilities

1. Providing first level product support to customers via written communication
2. Managing product returns and claims
3. Creating field service orders
4. Taking part in testing new solutions and participation in process improvement projects
5. Creating and updating proper process documentation
6. Support on newcomers onboarding
7. Support of service scope expansion

What you bring

1. High level of customer and solution orientation
2. Experience in customer-/after sales service
3. Strong attention to detail and accuracy
4. Ability to work independently and within a team
5. Willingness to learn quickly
6. Experience in work with SAP/SD module and/or SAP C4C is an advantage
7. Basic technical understanding is an advantage

What we offer you

1. A chance for professional development
2. Work in an international environment where English is the main language of communication
3. Office location – quick and convenient public transport, near Warsaw West Station
4. Flexible working time (from 7AM to 5:15PM)
5. Home office options up to 80% (Mandatory minimum of 1 day per week in Warsaw office)
6. Remote working from anywhere
7. Social benefits such as: Benefit platform, Medicover private medical care, Multisport Card, Life insurance, Discount for Franke products, E-learning platform, Co-financing of glasses, Co-financing of 14-day holidays (‘Wczasy pod gruszą’), ICAS – EAP (psychological, financial, legal support)

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