Overview

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

What You Will Do – Responsibilities

• Manage and mentor a team of frontline and back-office specialists
• Oversee discount and rebate setup, validation, and maintenance in SAP and Pricefx
• Supervise customer claims registration, validation, and resolution
• Ensure compliance with SLA and documentation standards (e.g., Freshdesk, Salesforce)
• Coordinate with Pricing, Finance, IT, and Customer Service teams
• Monitor KPIs and service levels, and provide regular performance updates
• Support internal audits and compliance reviews
• Analyze pricing discrepancies and claims trends to propose improvements
• Oversee SAP data maintenance and billing document validation
• Support automation initiatives and system enhancements

Qualifications & Experience Required

Education, Master, other certification:

• Bachelor’s degree in Business, Economics, or related field

Experience:

• 4–6 years in sales administration, customer service, or team leadership

Technical Skills:

• Strong knowledge of SAP S4/Hana, Pricefx, Freshdesk, Salesforce
• Familiarity with Winshuttle, DR Manager, xSuite
• Experience in managing discount and rebate processes
• Analytical mindset and data interpretation skills

Languages Skills:

• English C1
• Polish C1

Soft/Behavioral Skills:

• Strong leadership and team coordination skills
• Excellent communication and stakeholder management
• Customer focus and problem-solving mindset
• High attention to detail and accountability
• Ability to drive continuous improvement

What We Offer

At Bridgestone, what really matters is to foster co-creation opportunities and empower you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. We offer:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

We are committed to creating an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age.