Informacje o stanowisku

Invitation to a Career Transformation: Building Regional Capabilities in Poznan.

We are seeking Qualified Specialists and Experienced Leaders to join newly established, strategic teams in Poznan. In partnership with a global industry leader, we are building a completely new, high-impact operational structure designed to exert a crucial influence on the companys international operations. We are offering more than a role; this is a unique opportunity to be at the vanguard of significant organizational change.

Successful candidates will serve as an integral component in the transition and establishment of critical processes being relocated from other regions. You will join a newly formed, dynamic team from its inception, actively contributing to the development of its organizational culture.

If you are driven by complex challenges and possess the ambition to deliver a tangible, global impact, this is your definitive opportunity to define your career trajectory within a truly world-class organization.

Are you prepared to contribute to this legacy of change? We encourage you to apply and become part of this strategic transformation.

What we expect

• financial or economic education,
• 4 years of professional experience in customer service, finance or administration,
• experience in team management,
• very good knowledge of English (min. B2),
• knowledge of additional foreign languages ​​at B2 level will be an advantage,
• knowledge of SAP, CRM, Freshdesk, Salesforce
• excellent analytical, communication and problem-solving abilities.

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• opportunity to be a part of a new drepartment with dynamic career path development,
• real impact in building new team and new process,
• full employment contract,
• hybrid work model after a three-month implementation period (3 days remote work and 2 days in the office in Poznan),
• modern office,
• attractive benefits package (e.g. healthcare program, lunch card, sport card, cafeteria platform),
• attractive bonus system.

Your tasks

• Team Leadership & Coordination:managing and mentoring a team of specialists, ensuring the best possible results,
• Discount & Rebate Oversight: supervising the application and validation of discounts, monitoring the calculation and settlement of discounts,
• Customer Claims Management: overseeing the registration and processing of customer claims; monitoring claims processing trends and proposing process improvements to reduce the number of claims and improve customer satisfaction,
• Operational Excellence & Reporting: ensuring compliance and integrity of customer data and transaction system; Prepare and present operational reports to management.

Poznań - Oferty pracy w okolicznych lokalizacjach