What Will Your Responsibilities Include?

• Providing guidance and responding to customer inquiries related to defined categories of electrical devices or consumer electronics.
• Informing customers—via various communication channels (phone, email)—about the status of their ongoing complaint cases; working with customers in Romanian.
• Handling the internal CRM system for customer service and complaints processing.
• Building the company’s expert image and managing post‑sales customer requests.
• Sharing feedback and innovative ideas that help improve internal processes.
• Working directly with managers responsible for the supported device brand.

What Skills Are We Looking For?

• Fluent Romanian, enabling smooth communication with customers (mandatory).
• Strong communication skills and openness to the needs of others.
• Patience, empathy, and assertiveness.
• Ability to effectively identify customer needs.
• Willingness to continuously expand knowledge.
• Knowledge of electronics and mechanics (desirable).

What We Offer?

• Training and support for your development – from Junior Specialist to Master of Communication.
• Supportive and collaborative colleagues.
• Social benefits, training subsidies, and great perks (Multisport card, lunch card, private healthcare).
• A great workplace, because we enjoy working together.

If you want to be part of our team, where every day is a new adventure, send us your CV. Don’t wait – with us, every gadget becomes a support in everyday life.