About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

About Accenture in Poland

Accenture has offices in Warsaw, Kraków, Łódź, Wrocław and Katowice, employing more than 8,600 staff.

The Work

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.

• Perform identity verification checks and research on a range of customer types with different structures across all jurisdictions.
• Review publicly available sources for information pertaining to customer due diligence.
• Maintain delivery of a high‑quality service level to clients, ensuring any queries are dealt with professionally and escalated where appropriate.
• Investigate cultural EU nuances regarding documents provided by customers.

Requirements

• Written and spoken fluency in English (min. B2) and Spanish (min. B1).
  
  
• Degree qualified in Business/Finance related area.
  
  
• Basic computer literacy is a must.
  
  
• Attention to detail.
  
  
• Analytical mindset is a plus.
  
  
• Availability to work in hybrid mode.
• May require working in rotational shifts.

Location and Schedule

Location: Kraków. Availability for hybrid work and rotational shifts.

What We Offer

• Contract of employment.
• Individual support from a People Lead and a specific path of professional development, including a session with a Coach.
• A wide training package (soft, technical, language training, e‑learning platforms, Gallup test, GenAI training, co‑financing courses, certification).
• Employee Assistance Program – legal, financial and psychological consultations.
• Eligibility for Employee Share Purchase Plan and quarterly dividends.
• Paid employee referral program.
• Private medical care and life insurance.
• Access to MyBenefit platform (e.g., Multisport card).