Creatio is a global vendor of an AI-native platform that automates workflows and CRM with no‑code and AI at its core. The company has been recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports and was named to Inc.’s Best Workplaces list in 2025.

RFP / Proposal Technical Writer

Job Summary

The RFP/Proposal Technical Writer is a key member of the Product Marketing & Strategic Advisory team, responsible for producing high‑quality, compelling proposal and RFP responses that support Creatio’s global sales organization. The role operates in a high‑volume, fast‑turnaround environment, serving sales teams across multiple industries, geographies, and languages. The position is based in Poland and requires a hybrid/remote arrangement.

Team Composition

• Head of Strategic CRM Advisory
• RFP Team Leader
• Two RFP / Proposal Technical Writers

Responsibilities

• Manage end‑to‑end RFP/RFI/RFQ response process from intake to submission, ensuring all deadlines are met.
• Author clear, accurate, and persuasive responses to technical and functional requirements.
• Tailor responses to specific industry verticals, buyer personas, and regional requirements.
• Complete security questionnaires and compliance documentation accurately and efficiently.
• Collaborate with solution engineers, product managers, and subject matter experts to gather technical information while minimizing their time commitment.
• Develop and maintain a centralized content library of reusable response components, boilerplate content, and industry‑specific modules.
• Create and update standardized templates for common RFP sections and question types.
• Ensure the content library remains current with product updates, new features, and messaging framework changes.
• Document best practices and lessons learned from win/loss analysis to continuously improve response quality.
• Ensure all responses are accurate, consistent, and aligned with Creatio’s brand voice and messaging framework.
• Conduct thorough quality reviews before submission, including compliance checks and proofreading.
• Translate technical product capabilities into business value statements appropriate for different buyer personas (BDMs vs. TDMs).
• Maintain version control and audit trails for all proposal content.
• Utilize AI‑powered writing tools and prompt engineering techniques to accelerate content creation while maintaining quality.
• Operate RFP tools (e.g., Responsive.io, Loopio, or similar) to streamline response workflows.
• Leverage the Microsoft 365 ecosystem (SharePoint, Teams, etc.) for collaboration and content management.
• Identify opportunities for process automation and efficiency improvements.
• Manage and prioritize multiple concurrent requests from global sales teams across different time zones.
• Build strong working relationships with solution engineers, product managers, legal, security, and other cross‑functional teams.
• Communicate proactively with stakeholders on request status, timelines, and any blockers.
• Coordinate with localization resources for multi‑language submission requirements.

Requirements

• 5+ years of experience in proposal writing, RFP response management, or technical writing for enterprise software.
• Demonstrated experience with CRM software proposals and understanding of CRM/sales/marketing/service automation concepts.
• Proven track record of managing high‑volume workloads with fast turnaround times.
• Experience working in SLA‑driven environments with defined quality and delivery targets.
• Exceptional English language skills (written and verbal).
• Strong technical writing skills with the ability to communicate complex concepts clearly and persuasively.
• Excellent attention to detail with strong proofreading and editing capabilities.
• Strong organizational and project management skills with the ability to prioritize competing demands.
• Proficiency with the Microsoft 365 suite (Word, Excel, PowerPoint, SharePoint, Teams).
• Experience using AI‑assisted writing tools and willingness to adopt new technologies.

Preferred Qualifications

• Familiarity with workflow automation, no‑code platforms, or enterprise software concepts beyond CRM.
• Experience with RFP automation software (Responsive.io, Loopio, RFPIO, Qvidian, or similar).
• APMP (Association of Proposal Management Professionals) certification or equivalent.
• Understanding of B2B enterprise software buying processes and procurement requirements.
• Experience with security questionnaires and compliance frameworks (SOC 2, GDPR, ISO 27001).
• Additional language skills (Ukrainian, Polish, German, French, or other European languages).
• Background in SaaS, cloud software, or technology industry.

What You Should Expect From Us

• Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning.
• Flexibility & Well‑Being: Flexible work arrangements and initiatives that empower you to manage your schedule effectively.
• Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you from day one.
• Innovative Culture: A company that embraces new ideas, modern technologies, and bold thinking.
• Benefits & Rewards Package: Competitive compensation and benefits designed to support you and your family, varying by country of residence and employment type.