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At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

The Supervisor, Int’l Revenue Operations assists in the ongoing development and performance of the Revenue Operations team. They are a subject matter expert in the international billing and collections process and provide continuous support to the revenue operations team who are responsible for efficiently and accurately creating and sending invoices and posting payments received from international customers. The primary responsibilities include providing supervision, hiring, training & coaching, managing & assigning workloads and handling escalated concerns. Cross-functional collaboration will be an integral part of success in this role.

This role is based in Warsaw, Poland.

Essential Duties

Include but are not limited to the following:

• Supervise the day-to-day tasks of the Revenue Operations team.
• Ensures monthly customer invoicing is conducted accurately and in a timely manner.
• Ensures payments received are posted in a timely manner and applied to appropriate accounts.
• Support and perform payment posting and processing of refunds and recoupments.
• Ensures billing information in SAP, Salesforce, and other systems is maintained and tracked properly.
• Assist in developing productivity metrics and actively monitor and report on those metrics.
• Actively participate in the creation of procedure documents to be used by the team to conduct daily tasks.
• Act as subject matter expert of procedures and processes and provide guidance when inquiries are received.
• Assists in identification and reporting of system errors and workflow solutions.
• Applies critical thinking when breaking down processes to understand errors that may have occurred.
• Identifies and shares best practices and drives for continuous improvement of the customer experience.
• Assists in implementing changes to systems and processes.
• Assists in creating and aligning function goals to that of the organization.
• Assists cross-functional teams in investigating and understanding customer trends.
• Conducts QA on work performed to ensure integrity and accuracy.
• Provides on-going coaching to Revenue Operations team to ensure a consistent and exceptional level of service is maintained.
• Assists in developing training curriculum for new hires, new workflows, and new processes.
• Provides escalation support.
• Supports & help coordinate efforts as needed with Sales/Market Access/Legal to resolve both aged accounts and unbilled accounts.
• Ensures compliance with all Company quality procedures and guidelines including but not limited to Quality Policy, Code of Business Conduct and Ethics.
• Ensures familiarity with relevant guidelines and policies for medical devices (e.g., HIPAA, Medical Device Reporting, GDPR, etc.).
• Conducts all assigned job duties in a timely and productive manner.
• Performs all job duties according to Company policies and procedures.
• Disciplined, self-motivated & reliable; able to stay focused on a task and work independently; motivated to perform quality work; diligent about arriving to work on time and completing tasks that are assigned in a timely manner.
• Demonstrated ability to inspire and motivate others and work effectively through influence and collaboration.
• Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build strong working relationships with customers as well as peers at all levels of the organization.
• Ability to interact, coordinate and communicate effectively both with internal and external customers
• Demonstrated ability to take on additional responsibilities while delivering successful results
• Demonstrated organizational and time-management skills
• Solid verbal and written communication skills with strong attention to detail
• Adaptable, open to change and able to work in ambiguous situations and respond to new information and unexpected circumstances
• Work with others in a spirit of teamwork and cooperation.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Regular and reliable attendance.
• Ability to work designated schedule.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability to effectively communicate via telephone and email.
• Ability to follow established processes and procedures and understand subsequent impact.
• This role requires office presence at least 3 days/week

Minimum Qualifications

• Associates degree or High School Degree/General Education Diploma and 2+ years of experience in medical or insurance billing in lieu of associates degree.
• 4+ years of experience directly or indirectly leading others.
• Experience with SAP or other ERP system.
• Proficient in Microsoft Office
• Proficient computer skills to include internet navigation, email usage, and word processing.
• Authorization to work in job location without sponsorship.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.

Preferred Qualifications

• Bachelor’s degree in business, healthcare or related field
• 4+ years of medical billing and collections experience.
• Experience with SAP or other EHR system

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Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

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