Return specialist (Logistics)

Your responsibilities

• Minimizing the time of handling goods flows as part of returns and complaints in cooperation with a warehouse service provider.
• Ensuring the proper functioning of the returns warehouse.
• Daily allocation and planning of work to timely complete assigned tasks.
• Compliance with company regulations and procedures regarding returns and complaints processes.
• Speeding up the time to use returns.
• Closing the return and complaint handling.
• Identifying opportunities for process improvement, waste removal, and cost reduction.
• Evaluating and prioritizing potential improvements based on gains and required effort.
• Defining new and optimizing current KPIs (Key Performance Indicators).
• Participation in regular and/or ad hoc calls with Stakeholders if needed.
• Ensuring good cooperation with Internal and External Stakeholders.
• Verification and updating Desktop Procedures (DTPs) & Process Maps.
• Taking action according to the assigned tasks and reports.

Our requirements

• University degree in Logistics or Business Administration would be an asset.
• Minimum 2-3 years of work experience in an international company, preferably in Supply Chain Management.
• Ability to work on a variety of topics to support work across the different teams.
• Ability to work independently with little supervision.
• Good Excel skills, and knowledge of other tools (Power BI, JIRA, PowerPoint) will be an asset.
• Good working knowledge in SAP.
• Fluent written and spoken English.
• Strong communication skills, skilled in stakeholder management and building relationships.