Informacje o stanowisku
At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.
Recently, SpotOn was:
- Named one of Fast Company’s Most Innovative Companies of 2024
- Awarded Great Places to Work and Built In’s Best Workplaces for the third year in a row
- Selected as the Best Overall Restaurant POS by NerdWallet
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.
That’s where you come in.
Here’s a bit about what we have to offer:
- Competitive pay: 8100 - 10100 PLN gross on CoE
- Fully paid private healthcare in LuxMed
- Access to the Worksmile platform with a monthly top-up
- Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
- New, modern, bright and comfortable office space in the city centre
- A lot of free parking spots around the office
- Access to the company’s library
- Great working atmosphere
- Chill out room with a PlayStation, table tennis, and mini gym
- Free snacks and beverages in a kitchen
- Company parties and social activities
- Employee referral program
- Relocation Package within Poland
What skill are we searching for?
- Strong communication and influence skills, with the ability to collaborate across teams and present to stakeholders.
- Strong english skills both verbal and written with technical aptitude to effectively engage with disgruntled clients and conduct proactive outreach.
- Impeccable emotional intelligence and customer service skills including strong written and verbal communication.
- Ability to manage multiple clients, cases, and projects in a fast-paced environment.
- Background in client retention, account management, or customer success with measurable success.
- Solutions-oriented and proactive mindset with strong problem-solving skills.
- Adaptability and agility to comfortably navigate ambiguity and complexity with a flexible attitude that thrives in a fast-paced evolving environment. s
- 1–3 years of relevant retention experience in account management, support, or retention.
- Background in payment processing and/or software solutions.
- 1-3 years preferred working in the payment processing and/or software solutions industries
At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.
Recently, SpotOn was:
- Named one of Fast Company’s Most Innovative Companies of 2024
- Awarded Great Places to Work and Built In’s Best Workplaces for the third year in a row
- Selected as the Best Overall Restaurant POS by NerdWallet
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.
That’s where you come in.
Here’s a bit about what we have to offer:
- Competitive pay: 8100 - 10100 PLN gross on CoE
- Fully paid private healthcare in LuxMed
- Access to the Worksmile platform with a monthly top-up
- Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
- New, modern, bright and comfortable office space in the city centre
- A lot of free parking spots around the office
- Access to the company’s library
- Great working atmosphere
- Chill out room with a PlayStation, table tennis, and mini gym
- Free snacks and beverages in a kitchen
- Company parties and social activities
- Employee referral program
- Relocation Package within Poland
,[On a daily basis, you will:, Manage a high volume of inbound and outbound requests including Salesforce case assignment, email requests, At Risk detection and churn requests with professionalism, urgency, and empathy., Engage primarily our B and C client segments to understand their business needs, challenges, and reasons for dissatisfaction or cancellation in an attempt to retain business and bring the account to a healthy state., Proactive and reactive case management to outbound via telephone and email to conduct health checks on newly onboarded clients along with risk and escalation resolution to avoid churn. , Collaborate cross-functionally with Sales, Support, and Client Success teams to research, resolve, and recover at-risk accounts., Present tailored solutions, product enhancements, or alternative pricing structures to retain clients and improve satisfaction., Negotiate cancellations and develop creative retention strategies to reduce churn and preserve recurring revenue., Document all client interactions, resolutions, and outcomes accurately in Salesforce using best practices in case management and prioritization of tasks., Meet performance activity targets and retention metrics to drive direct client engagement and identify trends and opportunities for improved revenue and rooftop retention and growth., Participate in proactive outreach campaigns targeting accounts showing early signs of disengagement., Maintain expert-level knowledge of SpotOn’s products, services, and value propositions to confidently position benefits to clients., Represent SpotOn’s culture of partnership and service excellence by creating a phenomenal client experience in every interaction., Path of escalation for client accounts using collaboration, coordination, and facilitation of other teams to ensure permanent and acceptable resolution is delivered., Increase merchant satisfaction while meeting all KPI’s/metric standards as relayed by Client Success leadership, introduction and touch base c Requirements: Additionally: Training budget, Private healthcare, English lessons, Support for relocation, Employee referral bonus, Flexible working hours, Small teams, Lunch card, Free snacks, Free parking, Modern office, Kitchen, Free coffee, Bike parking, Playroom, Shower, Free beverages, No dress code, Free lunch.
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