Informacje o stanowisku

Client: Sibelco

Location:

Job Category: Other

EU work permit required: Yes

Job Reference: 1c55e5657d7e

Job Views: 59

Posted: 23.01.2025

Expiry Date: 09.03.2025

Job Description:

Role Purpose:

The jobholder ensures that they work to the departmental processes in order to provide excellent customer service whilst still complying with local regulations.

Organizing the receipt and processing of orders, ensuring that customer requirements are met, and providing compliant documentation.

Giving commercial assistance to both customers and sales managers in handling offers and ensuring information flows.

Handles and ensures the correct workflow of external complaints.

Responsibilities:

1. Customer Onboarding: Acts as the first line of service for the customers, having the ability to serve them and to coordinate any commercial, technical or operational issues.
2. Order and Contract Management: Communicates with customers to ensure order entry and amendments are carried out according to customer requirements and verifies order information to ensure correct and compliant documentation is issued.
3. Customer Inquiry handling: Accepts and logs (CRM) external complaints and provides feedback after investigation by the QA Manager and in consultation with the Sales Manager.
4. Data Management: Updates systems and shipment files to ensure the work trail can be audited if required.
5. Logistics: Perform inbound and outbound forwarding activities.
6. Export: Track shipments and communicate with customers about the transportation progress / Coordinate shipping with customs agents for clearance on overseas deliveries.

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