About Workday

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun‑drenched optimism and drive. Whether you’re building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

About The Team

The Workday Success Plans Team is all about our customers and their post Go‑Live journey – we create programs to help them drive business value from their Workday applications. The team is responsible for delivering a variety of programs and services to our customers ranging from feature demonstrations to full feature deployments. At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud.

About The Role

Would you enjoy learning new things in a fast‑paced environment? Do you have an appetite for variety and challenging business problems to solve? Are you a great communicator who can clearly articulate and demonstrate the value of Workday solutions to our customers? The Workday Success Plans team works directly with customers through targeted micro‑consulting engagements to help solve their business needs using the Workday application. As a Workday expert, you will act as a trusted advisor, assist customers with how‑to questions, troubleshoot configuration, and provide feature demonstrations.

Primary Responsibilities

• Conduct research to ensure understanding of customer questions and related Workday concepts.
• Deliver small‑scope consulting in response to customer requests; provide configuration guidance, demonstrations, considerations, tips & tricks.
• Troubleshoot product configuration to resolve or provide optimal configuration to meet customer business requirements.
• Clearly and effectively communicate responses and value to customers.
• Create and deliver customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars).
• Provide one‑on‑one consulting guidance to accelerate customer feature adoption (Feature Accelerator).
• Review customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews).
• Maintain product expertise and Workday certifications, and stay familiar with the Workday roadmap.
• Keep up to date with industry practices and engage customers on those topics.
• Help drive the creation of new programs to drive customer feature adoption.

Additional Customer Enablement Services

• Office Hours to conduct appointment‑based consulting engagements providing guidance and product expertise to customers.
• Perform configuration and business requirements reviews with a detailed deliverable calling out opportunities for optimization.
• Provide one‑on‑one customer configuration designs.
• Deploy full deployment of Workday features.
• Ability to travel up to 20%.

About You – Basic Qualifications

• 3+ years of IT implementation experience.
• 3+ years of experience with Workday HCM Reporting (composite reporting, building out reports, etc.).
• 2+ years of software consulting experience.

Additional Qualifications

• Workday Certification or ability to certify in at least one of: Workday HCM, Workday Reporting.
• Ability to learn new Workday concepts as features are released.
• Ability to distill complex concepts into understandable presentations for customers.
• Ability to multitask and work on multiple engagements and deliverables simultaneously.
• Strong critical thinking skills to understand complex technical process issues and influence decision making.
• Excellent verbal and written communication skills in English.
• Bachelor’s degree or relevant work experience required; advanced degree preferred.

Equal Opportunity Employer

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Flexible Work & Employee Referral

With Flex Work, we combine in‑person time and remote. We require at least 50% of time each quarter in the office or in the field, while allowing flexibility to schedule around personal and business needs. Employee referrals are encouraged – ask a connection at Workday about our referral process. Workday will never ask candidates to pay a recruiting fee or apply through non‑Workday sites.