Remote Service Engineer (m/f/d)

Your responsibilities

• Responsible for technical customer support remotely
• Support regional and global customer hotline and provide 1st level support
• Provide regional and global 2nd level support, especially for installations, replacement of spare parts, diagnostic or planned maintenance through remote tools
• Support sales team for technical questions and after market sales (e. g. upgrades business)
• Regular customer contacts to ensure maximum satisfaction
• Back-up for field service and provide onsite customer support if required
• Business travel from time to time

Our requirements

• A degree in material science, physics or engineering
• 1-3 years experience of high-voltage equipment
• 1-3 years experience in customer service
• Excellent client service skills; customer and solution-oriented
• Excellent IT skills and motivation to support by video and online tools
• Excellent written and verbal communication skills
• Language: English (min. C1 Level)
• One additional language will be beneficial (e.g. German, French, Italian, or Spanish)